Your phone is your lifeline. In fact, 98% of people call to make an appointment before walking into a dentist’s office. Some are calling for price, some are just checking you out. Either way, you want to be sure you’re doing everything you can to turn those callers into productive, loyal patients.
First impressions are key. So, it makes sense that a well-trained admin team is one of your most valuable assets. A good way to look at it is your admin team is an extension of you. Everything they say or do will reflect on your reputation. If they are competent, caring, and efficient, then potential customers know that’s what they’ll be getting from you too.
Your admin team holds the keys to the gate of your practice, so make sure they know how to answer when opportunity knocks…or in this case, calls. Here are a few tips.
Pick up the phone.
Use a proper greeting.
Correctly put people on hold.
Properly end the call.
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