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January 29th, 2020

Episode 66 – The Exceptional Patient Experience with Valerie Kendrick

“It’s not just for new patients that we roll out the red carpet, we have to make sure every single patient has a great experience,” says Valerie Kentrick, a Business Success Coach at Productive Dentist Academy. Catch the latest episode now where we discuss:

  • Why it’s important to treat every patient like royalty
  • How culture plays into the patient experience
  • The role of patient courage
  • Giving patients the benefit of the doubt

In case you’re interested, check out this book Mindset: The New Psychology of Success

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