Episode 88 – Mastering the Insurance Denial

“All insurance is financing. So if you’re trying to drop insurance you need to increase financing options and increase marketing.”  ~ Dr. Travis Campbell

If you’ve ever wanted to gain a better understanding of dental insurance, this episode is for you.

In this episode of the Investment Grade Practices podcast, your host, Dr. Victoria Peterson, invites Dr. Travis Campbell, a passionate advocate for all things related to dental insurance. In the last 15 years as a practicing dentist, Dr. Campbell has embarked on a mission to demystify the complexities of dental insurance, helping fellow practitioners navigate the challenges that often hold us back from greater success.

Dr. Campbell shares his journey from frustration to expertise in dental insurance, bringing a wealth of practical know-how with two thriving dental practices in Texas. We explore the common mistakes that can cost dental practices thousands of dollars, the importance of efficiency in handling denials, and practical tips for managing dental insurance seamlessly. 

As you listen to this episode, we want you to think about:

• Avoidable pitfalls in dental insurance management
• Discovering efficiencies in dealing with dental insurance denials
• What strategies can you use to better navigate the complexities of dental insurance

EPISODE TRANSCRIPT

Victoria Peterson 1:30
Welcome to another episode of Investment Grade Practice, I have the honor of being with Dr. Travis Campbell, who loves all things dental insurance. Travis, welcome.

Dr. Tyler Campbell 1:43
Thank you, Victoria.

Victoria Peterson 1:45
Can you give our listeners a little bit of background? You are a dentist and you are a dentist who loves helping others navigate this web of dental insurance, can you tell us what got you really excited about that topic?

Dr. Tyler Campbell 2:00
I wouldn’t say it started out as excited state or it started out as frustrated is, you know, we do all this hard work and dentistry is not easy and then you know, there’s so many barriers and hiccups and myths and everything else that I think are the biggest reasons dentists are struggling and so I looked at trying to find the answers, you know, I went to dental town and Facebook and a lot of others and back then when I was starting, there wasn’t a lot of resources out there and a lot of the resources were giving information that didn’t seem to match up or didn’t seem to work, and so I just started doing a lot of trial and error and no reading into contracts and state laws and things like that and realized most of what, at least I was told was not only wrong, but the exact opposite of the truth and when I started realizing what can be done, our practice grew a lot better and we made a lot more profitability for the same amount of work and we started really do well and after that it was all people starting to hear what I was doing and start asking questions and it just led into, you know, starting to keep a database of all the questions answered. So I didn’t have to type them out twice, which led to a book which led to the website, which led to be I guess, being everywhere. So, yeah

Victoria Peterson 3:17
You know, I would expect nothing less from a Baylor graduate. Okay. Texas just seems to grow some really great dentist.

Dr. Tyler Campbell 3:28
I’ll go with that.

Victoria Peterson 3:29
Yeah, tell us about your practice.

Dr. Tyler Campbell 3:32
So I actually got two, but only one I work in. So I started it. When I graduated 15 years ago. It’s in Prosper, Texas, just north of Dallas. We’ve been there for a long time. It’s right on the highway expanded a few years ago and then a couple years ago, I had an associate so I could go part-time, but that office has been doing really well. We’re now basically one dentist and some doing somewhere between 2.5 and 2.7 million a year in collections. So it’s been great. It’s been a lot, a lot of fun and things like that and then the second office I bought is an associate slash partner-driven office and that was back in 2019. Perfect timing, you know, right before all sorts of stuff happened, but assume, really well. We’ve got a great partner in there and she’s, she’s grown it nicely.

Victoria Peterson 4:25
That’s awesome. Thank you for being willing to share that background. It’s really important as we talk about, you know, building an Investment Grade Practice that everybody understand the background of the guests that I bring on, so you’re highly successful in your own practice. I love before we aired you said yep, I’m working two days a week. You and Dr. Baird, although your personalities are somewhat different, your mindsets are really similar, really similar in you know, you’re going to trade time or money and how do you balance all of that to get you can’t have it all but it takes bit of systems being in place, right, having the right KPIs and budget versus actual and an understanding how things work. So today, I’m excited that you can give us some insights into handle how to manage this beast we call dental insurance. What are some of the common mistakes that you see happening on a day to day basis, basis, things that could really cost the practice 1000s of dollars?

Dr. Tyler Campbell 5:30
Biggest one is lack of efficiency, and mostly in terms of denials. So I see the complaint all the time, and lots of different arenas of people complaining that their cases are getting denied and yet, a lot of times, they’re not looking at what they’re doing. They’re just complaining about the insurance company and don’t get me wrong, I got lots to complain about the insurance company. Denials rarely are the problem and again, this was one of those things that I had to kind of trial and error and things like that, but it all comes down to documentation. I mean, the insurance companies wants basically to prove you did a service, and then it matched their policy benefits, and that, you know, it was actually done and so many times when I see people post complaints, you know, crowns, scaling, root planing, whatever it is, I look at what they post, I’m like, you know, “As a dentist, I exactly see why you’re doing this, but if I’m looking at this, from an insurance point of view, I exactly see why they denied it to is not that it couldn’t have gotten approved, it’s that there needed to be more documentation or better documentation or different timing of the documentation in order to get approval,” and so you know, I hear it all the time, things like, “Oh, core buildup is just a part of crown.” Well, no, that’s what the EOB says, but that’s really an incorrect statement. It’s your documentation didn’t prove that you need to build up and that was done and that’s what people need to hear and so the number one thing I talk to people about is when it comes to denials, is stop thinking that the insurance company is the problem, or at least the problem with that, and start thinking, What can I do different to make this case clear, or whatever, dentist or reviewers looking at it?

Victoria Peterson 7:14
So going down the path of that, what could a dental office do just in that one example, to make the need for a core build up more visible to the payer?

Dr. Tyler Campbell 7:24
Number one is an intro photo. I can’t imagine we’re in 2023 and people still don’t have them in every operator and of course, don’t get me wrong, like 15 years ago, I bought one and there were like, $6,000 and they work somewhat okay and you know, they had a lot of errors. Well, now they’re 300 bucks, and they work so much better and the pictures are better and so I can buy an entire office worth of intraoral cameras for less than what I used to buy them, like one for 10 years ago, they get a better result. So literally, every app needs one. Hands down. No question.

Victoria Peterson 8:01
So did you have the time that was on the great big AV cart? Roll it in? I think that was my first intraoral camera?

Dr. Tyler Campbell 8:09
No, I don’t think I had that one. I had a maybe it was a Digi doc, because I was already with Texas and I mean, it wasn’t a bad camera. It’s just today, the technology so much better. Are you so you

Victoria Peterson 8:21
can pay for an intraoral? Camera with one core build up to core build up? Right?

Dr. Tyler Campbell 8:27
Like? Absolutely,

Victoria Peterson 8:28
yeah. Okay, give us here’s

Dr. Tyler Campbell 8:30
The other thing, you can pay probably for the entire office with two or three cases, because you not only think that insurance is going to pay you. And also not disallow that if you’re in network. But also the amount of time savings and payroll reduction from not having to fight these denials is huge.

Victoria Peterson 8:50
I love that. Well, and it’s an educational tool for the patients. So I think that it helps with case acceptance as well.

Dr. Tyler Campbell 8:57
Absolutely. All right. And then of course, you think about postdoc, you know, the dreaded patient comes in My tooth hurts because you touched a doctor, and then you’re looking at it look, well, let’s pull up the photo, you put on a big screen TV a picture of a big, massive black cavity and you don’t have to explain anything to patients like, “Well, that was my tooth.” Okay, conversation ends, it’s what do we do, as opposed to, you know, complaining that your fault? So I tell people to do that, because I get it. You know, people ask, “Well, why do I need to invest in this stuff? Why do I need to do anything different as the insurance company that’s problem like,” Well, okay, great. I would have many way for patient more communication.

Victoria Peterson 9:38
I love that. I love that. I mean, can you give us another example because what you’re sharing with me just sounds like best practices for comprehensive care?

Dr. Tyler Campbell 9:48
I want much different scaling and root planing. So you need a full perio chart and yet, it’s amazing and I was guilty of this too. When we go through dental school I think they teach us enough to be dangerous, but teach us enough to also screw up a lot and the challenge is that almost every SRP claim I’ve seen denied the pair of shorts not even complete. I’m sitting here going, “Okay, well, you just broke AAP guidelines, which is why the insurance company can legitimately say, we’re not paying for this case, because you didn’t even technically truly diagnose it yet.” And so yeah, full perio charts bleeding and probing clinical attachment loss, you know, everything is required, not just pocket depths. If you have a pocket that Harrier chart, then you’re just gonna get denied all the time.

Victoria Peterson 10:42
Not to get into brand names, but is there like an automated voice automated system that you like? Do you have any tricks or tools to help hygenist be more efficient in this? Because I do have

Dr. Tyler Campbell 10:53
them? They’re called Sarah and Jade, and what are all of my other system names? Now we, I do it by hand like human? And I don’t know why. Yeah, there’s, I know, there’s systems out there my height, just just never wanted to meet them, like them, whatever, but we also use the assistant to help with a lot of other things, you know, insert in the computer, get the treatment plan in there, go talk to the treatment planner about getting it started, what was the patient’s concerns already, you know, there’s a lot of communication that can happen with having a human that handles that and other aspects.

Victoria Peterson 11:27
So you have an assistant that is like a hygiene coordinator or works in the hygiene department.

Dr. Tyler Campbell 11:35
Yep.

Victoria Peterson 11:36
I love that. I love that so much. I practice clinically for 15 years and my most enjoyable years were the two different configurations. One, I had two operatories and assistant. And I booked my scaling and root planing, like right before right after lunch, so I wouldn’t be rushed around and I just double booked morning and afternoons and my assistant was so efficient, they loved her way more than they love me. The other time was when I was the new patient coordinator and I got to see all the new patients. So it was a combination of new patients and perio therapy. But it’s a different mindset of being a hygienist in those roles. It’s being the advocate and the co-diagnose or an educator, not and I’m an okay, technician, you know, I’ll get the, I’ll get the calculus off. But boy, do I get so bored, just poking and prodding tartar. I needed something. Well, thanks for those two great things. I mean, this is refreshing. I thought you were gonna come in and start with D 150 and codes and things like, which are important codes if you want

Dr. Tyler Campbell 12:41
little.

Victoria Peterson 12:44
Get to more kind of big picture questions, membership plans, I see a lot of talk about it. I see some adoption of it. How do you see membership plans playing a role in coordinating with insurance, is that a beneficial tactic for practices? Do you see a lot of that?

Dr. Tyler Campbell 13:00
I do see a lot of discussion around them, I see a lot of people going through them, I see a lot of success with them. The one caution I would have with people is to think they’re mutually exclusive with insurance, you get into potential fraud, you get into too many complexities, there’s just no reason to connect them together. Plus, I think you lose one of the biggest benefits of a membership plan by allowing people to use both and the big thing should be “Hey, your insurance isn’t all that effective. Let’s get you off of insurance. So by the way, we don’t have to deal with it anymore,” and the simplicity that comes from a cache patients so much better, that I think that’s the biggest, the biggest benefit of a membership plan is to get patients who hate their insurance, and ideally, mostly are paying out of pocket completely like an employer is not helping and go and look, stop paying the insurance company that much money, you can pay us less and get more out of it. And therefore you’re not double dipping, you’re not potentially intruding into fraud. And it’s so much cleaner and so much easier.

Victoria Peterson 14:05
So do not combine insurance benefits and membership plans?

Dr. Tyler Campbell 14:10
Mutually exclusive. You can have one or the other, not both.

Victoria Peterson 14:13
So I can so if I were and I love what you said. So let’s say that I’m currently 70% Insurance-driven. This could be a tool that I bring in, and then go after those lesser payers and start systematically cutting back and offering an alternative that keeps the patient in the practice. Yes. All right. This is going to take four I’m going to throw a curveball question at you. Which will take like four and a half days to explain but in a in a two minute recap. When I’m going off insurance what we’re going into landmines here, what do I need to pay attention to? I don’t just go in and start drop I might drop one and unintentionally dropped six, so what happens? Okay,

Dr. Tyler Campbell 15:02
so first, you’ve got to look at your p&l, because so many people forget the fixed and variable expenses in a dental office, and you have to cover your fixed expenses because everything after that’s how you make a profit and dental offices are so much higher fixed expenses, and like every other business, but we also have almost zero variable expenses, you know, that usually like 13%, you know, you got supplies and labs, and that’s about it. So once you pass that fixed expenses, the problem so if you’re going to drop insurance, and let’s say, lose half of those patients, not even all of them, what income drop is that? And will that send you below your, your threshold of breakeven, and that’s where I’ve seen people fail, is they’ve dropped them before they’re ready. So one is figuring out if you’re even ready for it. For two, I would say don’t do it emotionally, you know, you’re driven a business. So make it a business logical decision. I wrote an article a couple years ago called apples and orangesnd it was about, you know, a fee for service dentist and a PPO dentist are going to look very different. They’re going to talk to patients differently, they’re going to use different amounts of time, they’re going to have different types of customer service, they’re going to use different labs, they’re going to almost everything’s different. So you can’t take a EPO office and just start dropping plans, and expect that to work without changing something because either you were just really hurting yourself on the profitability, like spending way too much on high end stuff, but getting a low in payment for it. Or you’re going to end up pushing away not only your insurance-driven patients, but also your fee for service patients. So it’s a balance of making sure you’re at the right practice and I’ll tell you, I went completely almost completely out of network and increased a little bit and I went back in network almost completely and we double collections. Wow. So for me, I’m an in-network dentist, because I want to sit here and talk about dentistry. I don’t want to sit here and talk about your second cousin’s wedding. I just I don’t care. I’m sorry, I don’t. So I’m just not that deep of a relationship builder. And I think mostly for service dentists. That’s what it takes, but we’re highly successful. We’re highly profitable as PPO and so just kind of make what works for you work.

Victoria Peterson 17:39
And what was the difference when you went out of network? I’m assuming because you thought there was more profit margin and fee for service you’ve got there and then you came back? What did you do something different when you came back?

Dr. Tyler Campbell 17:51
So we signed up indirectly versus directly. So that’s the umbrella plan concept, which I’m sure you are probably alluding to, of, you know, if you sign a million different contracts, and you start dropping them, other contracts will pick up those companies you dropped, because you’re not strategic about it but if you’re strategic about a whole kind of point, or positive part about umbrella plans, is that if you sign up for a high fee schedule umbrella plan, you’ll get in network with lots of other companies, the companies you recognize, and yet have the high fee structure for all of them and it’s actually less contracts less paperwork, it’s more annoyance, because how to do it is a pain in the rear but if you can do it, manage it. Well, it oh my gosh, we our fees went up by 40% and so my in network fee is only about a 15% discount for my full fee, which magically is about what our membership plan is. So pretty much all my patients are paying the same amount and yet I’m labeled as a network.

Victoria Peterson 18:59
You know, I love that in neighborhoods smiles when I bought those practices, a lot of them I would say half of them were legacy fee for service. Functional dentistry, cosmetic dentistry, deep relationships. So I’ve got you know, retiring baby boomer doctors being replaced by brand new grads. So the first thing I did was brought insurance in because the service mix in the payer mix had to match. So we paid a lot of the legacy, patience and all of that, but those type of practices, much of that dentistry was already done already. So we needed we needed that and our, our rule was if there’s more than a 20% write off, you know, we’re, we’re below, but yeah, 15 20% I can. I love what you said that’s about what you would take for the membership plan and our team was very good also about saying, “You need $5,000 worth of work and you’ve got this $1,000 down payment, let’s finance the rest. Let’s get all of this done.” So I think this is such a bigger conversation in your total patient finance methodology, but it’s a very powerful one.

Dr. Tyler Campbell 20:16
Well, people forget insurance is just a form of financing. That’s they put money on a premium, that premium gives them benefits later to use towards their out of pocket, which basically is a prepaid loan and if you don’t use it, you lose it kind of thing. So all insurances is financing. So if you are trying to drop insurance, you need to increase financing options, and increase marketing. Right, but those are the two things. It’s not a, “Oh, we just get a drop insurance and do nothing.” Unless you have the one. I do have a couple clients occasionally that come to me and say, “Look, we’re booked out six, nine months, we have no cancellations, we can’t get patients in.” I just tell them drop tomorrow. Forget the fact that you’re going to lose 75% of patients, that doesn’t matter because that’s what you need, is you need to get rid of the low paying patients and forget the solutions. If you’re trying not to lose patients, you got to plan at least six months in advance. Because you have to talk to everybody. Personally, not no letters. Yeah, bother me.

Victoria Peterson 21:22
Well, you know, we have Productive Dentist Academy, but we also our sister company has Phoenix Dental Advertising, right, and all new clients, they come in, they’re on PPO, and they spend point 05 to 1.5 on marketing. And like, I want to get off the PPO is I’m like, Great, let’s up your marketing budget, because right now you’re paying 40% for marketing. Let’s go up 2345 6%. Let’s get you the right type man, you’re fascinating to talk to. Hey, one last question on dental insurance. If you’re thinking about selling, so I’m going to sell in the next six months to a year and I’m a Delta premier provider, and the buyer has my understanding is they have a hard time getting that same status. So do you have any solutions or ways to mitigate that potential drop in revenue?

Dr. Tyler Campbell 22:21
Hope the buyer doesn’t ask that question. I mean, that’s your best bet. There is no solution for that one. I mean, for as much as people want to complain about delta. Yeah, and delta causes problems. Delta is been for over a decade phasing out Premier, like employers aren’t buying it nearly as much anymore. They’re trying to save costs to premier plans cost more money. So they’re really dropping people out of premiere on purpose.

Victoria Peterson 22:50
One of those good reasons.

Dr. Tyler Campbell 22:51
Oh, yeah and of course, I get the people that go, “Well, I got it,” and I’m like, “Yeah, you’re probably in an area delta doesn’t have a lot of providers,” and that’s the one way they get more people. But if you’re in a saturate area, if you’re in California, if you’re in New York, if you’re in Chicago, I almost guarantee you’re not getting a premier plan, it doesn’t matter how much you big insurance, they say, We got 1000 more providers than we need. We don’t care, take it or leave it. That’s what it

Victoria Peterson 23:16
Is Delta, between delta Premier and the other plans that are that they are accepting providers in so let’s assume not in a saturated area.

Dr. Tyler Campbell 23:27
But what’s the fee difference? Yeah. Oh, depends on the area of the country. That I mean, it fluctuates all over, it could be as much as 30 or 40%. I mean, it’s pretty significant. As for what the office needs to do, when coming in, the buyer just needs to look at and I would say this for any office, they’re looking at buying what they can improve in the office, you know, is it the systems? Is it the collections? Is it the patient care? Is it the service mix? You got to find something to comment and improve on from a business aspect, if you’re gonna go buy that business, or you’re buying it truly like a brand new house that you literally got to pick even the cabinet or colors, and you’re gonna pay a premium, but then you walk in and everything’s perfect. You don’t have to change thing, but realize you paid more to get that. So it’s a balancing act. Again, it’s like buying a house. If you want to buy a house that’s, you know, having some leaks and challenges and it’s under foreclosure, and you’re gonna get it at a discount. Well, you’re gonna have to come in and do some work to fix it up before it’s worth but I don’t know about you, those are the offices I would want to shoot for to buy as an investor. Is the office is there failing because I know I can come in and fix them. Yeah, and there there were so much more.

Victoria Peterson 24:46
As long as there’s good bones. Yes.

Dr. Tyler Campbell 24:49
Do you need good location? Ideally, good team, a decent patient balance but demographics are everything. Yeah.

Victoria Peterson 24:57
I literally looked at one that has three operatories with saloon doors, make the old wooden saloon doors into the operatories.

Dr. Tyler Campbell 25:07
And if you’re offering alcohol to all your patients, then maybe that’s interesting. Okay.

Victoria Peterson 25:13
The uniforms are king, King girls and all of that. But it was like, Man, I don’t know. So I have found a few in my travels where I’m like, I don’t even know if I could fix this. So there’s kind of a threshold there. All right, switching topics just a little bit, but you seem to be able to handle almost anything I throw at you. Talk to me about the medical billing within dentistry today. I see that kind of on the rise. What do you see happening there? What are some of the more popular procedures? What are some things we’re overlooking?

Dr. Tyler Campbell 25:44
Oh, man, medical, I could spend three days talking about dental insurance, I could probably spend twice as long talking about medical. It’s a whole different ballgame and yes, it’s on the rise but I think that’s only because less than point 1% of offices are utilizing medical insurance. So go from point one to point two, and that’s 100% increase. So yeah, but the thing to realize, and this was our goal this year was to really learn medical and deal with and everything else. The upside is medical will pay for most dental procedures. The difference is they don’t pay for the procedure, they pay for the why and that’s so completely foreign to dentist, usually, because dentists, it’s all about the procedure itself, medical, it’s all about the why and the story. So it’s not that you did a crown, it’s that you replaced the tooth because they fell and broke it and not only that they fell and broke it doing something that would be considered medical meaning like an accident or sporting event or the fun part about medicals. There’s literally code for everything. So you fell while playing Pokemon Go and broke your tooth? Well, there’s actually a code for damage. Oh, it’s crazy. So 1000 dental codes there are there’s like 10,000 medical codes and there’s modifiers and there’s diagnosis codes, and you’ve got to learn them all. If you’re doing well, at least all the ones that deal with us. So there’s a few 100 dentists need to work with, but it’s a whole different world to like your notes have to be different. The way you approach it has to be different, what you ask on your medical forums has to be different. You have to delve into their history a lot more, you know, history of Accident, history of their disease, history of whatever it is, because what you’re trying to find is the link that makes it tore dental is caused by a medical problem. caries is not a reason for dentistry, getting paid by medicine, but dry mouth is a reason for caries, which is a reason to get medical pay for it. So again, it’s it’s the story in the why. And that is a whole different world. Now, when you pay for almost everything,

Victoria Peterson 27:55
When you say we’ve been focusing on this, you have not only your dental practices, but you have your dental insurance consulting firm. So when you say we are you talking which company you’re talking about,

Dr. Tyler Campbell 28:04
it’s good question. My office, my main office, this was our kind of trial run year for medical, dental consulting thing we stick to just dental because there are more knowledgeable people about medical out there. I just did it as a can I know enough to be able to talk about it? Because I get the question a lot and to truly see what would it what would work. I mean implants are no brainer surgeries are no brainer. Any kind of traumas are no brainer. magic thing is scaling and root planing. Often will get paid and if you can get that paid all perio maintenance is we’ll get paid to because it’s a sequela of a medical problem. The challenge is finding the original medical problem. So you know do they have diabetes? Yes. Great slam dunk? Do they have dry mouth? Great slam dunk? Are they just poor hygiene? Yeah, medical is not going to touch that. So again, it’s the why.

Victoria Peterson 28:58
So our does this then support more of the oral-systemic testing for Salaberry test and genetic testing and biomarkers and all of that.

Dr. Tyler Campbell 29:10
So actually know a couple of companies that make those like I know the owner, so they’re cool people. I don’t know if you know, Tina, but she’s, she’s awesome. Anyway, the coding side, in dental, almost all these codes are non-covered. It doesn’t matter. I mean, there’s codes but that doesn’t mean insurance wants to pay for medical, they’re almost always covered. If you can find the medical crosslink code, and the reason again for while you’re doing it. So I think that’s a big benefits. I think at some point in my lifetime, dental might get completely eaten up by medical and they’ll combine and I don’t say that from a medical point of view or a dental point of view. I say it purely as a sales point of view on what employers are purchasing and what insurance companies are doing to get medical and dental sold. So it’s more everything at some point, the ad days already created a modifier or a diagnosis box and a set of diagnosis codes because it going that way eventually. Now, is it gonna happen in the next five years? No, guaranteed not? Is it going to happen? Probably next 20? Yeah.

Victoria Peterson 30:18
Well, I love your point of view, one of the things that that I stay attuned to is what’s happening in the DSO markets and consolidation of dentistry and there’s quite a few, very subtly behind the scenes, but there’s quite a few DSOs that are adopting medical, electronic health records, they’re moving more and more in that direction preparing for, you know, what, we’ll probably be here in 10 years, it’ll take 10 years to get ready for that, or get swept up in the wave. It’s coming, it is coming and I, I have high hopes for you know, solo independent doctors, I think that’s always going to be about 25, 30% of our market and we are fiercely independent and autonomous and all of that and the groups are rising and there’s good reason for that, too. Just economy of scale, and the ability to negotiate some of the stuff that’s coming down the pipe. Oh, my God. Travis, what did I not ask you that I should have asked you?

Dr. Tyler Campbell 31:16
I mean, I’ve spoken for like two days straight before. So you could, it could be anything. It just means another podcast, right?

Victoria Peterson 31:24
I think we’re gonna have to do two or three more. In the meantime, I know, our listeners are going to want to get in touch with you, what is the best way for them to connect with you,

Dr. Tyler Campbell 31:33
insuranceguy.com Become a member. It’s super inexpensive and there’s a daily q&a thing. So you post a question. I mean, I’m going to answer them every day. So it’s fun, but I get I get a lot of interesting questions, I also get a lot of the same questions over and over again. But that’s the best way because there’s so much information and value and stuff on that website already pre pre generated.

Victoria Peterson 32:00
But I was just scrolling along there today. And I was like, Ooh, I’m gonna have to become a member. I want to know about this, and that. You also do live events, your practice whisper conferences, and you’re coming up my way to Hawaii, later in the year, I can’t believe that when you land in a wahoo I will be taking off and going to Dallas, so we’re literally switching weekend. So either you’re gonna have to come out early, and I get to say hello, or I’ll hang out in Dallas for a few more days and see you when you get back. But tell us about your live events and how we can find out more about those.

Dr. Tyler Campbell 32:35
So that’s practicewhisper.com/speaking Or just click on the speaking page. They are almost always about business and growth and profitability. I do focus somewhat on insurance there but since everything, almost everything insurance wise is recorded online, I tend to focus more on the business aspects. The Hawaii one is a lot of fun, because it’s like a mini mastermind. nd yet without what I would call the fluff of, you know, sitting there and complaining about what’s going on, we’re gonna do all the complaints and hotseat stuff ahead of time. And therefore the entire events all about how to improve what the people what their challenges were that they came in, but we’re looking at improving collections, we’re looking at proving the office, we’re looking at improving profitability and how much money you get to keep when you take it home. And then as well as improving how much time you have in your life by being more efficient. And therefore being able to do things like person I did have cut back to two days a week or things like that. And yet my income by the way, when I cut back to two days a week hasn’t changed. It’s amazing when you do it, right. So it’s just a lot of fun.

Victoria Peterson 33:47
That being a productive dentist, running a profitable business, it’s like one of those you know, Queen and which sort of visual puzzles yet you don’t see the beauty queen until you see it. And once you do, you can’t unsee it and then you wonder why guys are working five days a week and kill it themselves because there is us much much much easier, better way of doing things. Dr. Campbell, I have appreciated our friendship over the years. I’m so glad that you joined us here today. And you can bet we’re going to have you back on this podcast. There’s just too much to cover in too little time.

Dr. Tyler Campbell 34:25
Sounds good.

Victoria Peterson 34:28
Have a wonderful day and a wonderful holiday.

Dr. Tyler Campbell 34:31
You too great talking to you.