Difficult Patients Are Often Confused Patients (E.254)

“If you do not value your team, they will not value you. Your team is your family, and when patients know that, everything changes.” – Dr. Bruce Baird

Dentistry can be one of the most rewarding careers, but it can also be one of the most stressful. Many dentists feel overwhelmed by demanding patients, burned out by perfectionism, and frustrated when they try to control everything in the practice.

Dr. Baird explains how he transformed his career and lowered stress by focusing on team alignment, communication, and genuine care for his staff. When your team feels protected and empowered, patient relationships change and stress turns into productivity.

WHAT YOU’LL LEARN

  • Why difficult patients are often confused or misaligned, not malicious.
  • The secret to lowering stress by valuing and protecting your team.
  • Simple communication techniques that de-escalate patient tension.
  • How to create a family environment that drives productivity and trust.
  • Why empowering your team leads to better patient care and higher revenue.

IF THIS SOUNDS FAMILIAR

  • Your days feel stressful and reactive because of challenging patients.
  • You are trying to do everything yourself and feel burned out.
  • Team members avoid conflict and feel unsupported.
  • Productivity drops because miscommunication disrupts workflow.
  • You want to create a practice where patients trust your team and your team trusts you.

NEXT STEPS

Stop letting stress and miscommunication control your practice.
The Clinical Calibration Institute helps you:

  • Align your team
  • Improve communication
  • Build systems that turn confusion into clarity

🔗 Learn More at ProductiveDentist.com/CCI

 


TRANSCRIPT

[00:00:00] Dr. Bruce Baird: This is Dr. Bruce Baird with the Productive Dentist Podcast. And you know, I, um, I look around in dentistry and you know, you see the surveys that are done and how many dentists that are, well, they used to say, I don’t know what the highest suicide rate is, but I know dentistry’s always been up there as part of it.

[00:00:25] Dr. Bruce Baird: Nobody wants to come see you. Um, I think preachers also ’cause they get to listen to other people’s problems, and I’m sure that is pretty stressful on them as well. But why is that? And you know, I don’t know. I, I’m just gonna give you my thoughts about it, but I honestly believe it’s because we, we want to control everything in our business.

[00:00:49] Dr. Bruce Baird: We wanna control everything in our practice. And you know what? Being a great office is not just about you being a great [00:01:00] clinician, it’s just not. Um, do you guys have anybody, like in your town, I’m not gonna say anything, but somebody in your town who their parking lot’s full and you’ve seen their work coming into your office and you’re like, how in the world can this person have a full schedule?

[00:01:21] Dr. Bruce Baird: Why do people go see ’em? It’s just hard for me to even believe it. And you know the, but it’s true. I mean, their entire parking lot’s packed and the clinically, they’re horrible dentists, but through communication skills. They’ve been able to convince the patient, you know, they’re nice and they do all these things or, or whatever, and maybe their team is doing a lot of the work.

[00:01:52] Dr. Bruce Baird: I don’t know. But what I do know is what changed for me, and again, I always used 15 years in because by then [00:02:00] I had had three of my four daughters born and I had to learn to speak a different language. I’ve always been someone, and it goes back to as a kid, my dad was a marine aviator. Many of you knew that, uh, he was like, there’s no gray area, it’s black or white.

[00:02:17] Dr. Bruce Baird: And so for me, ’cause he, he would get out there and you had the old chamberlin fences and you, you don’t, we didn’t have a weed eater, so we’d have to go in there with the little hand clippers and clip underneath there and the edgers, you know, all of this stuff. And it had to be perfect ’cause my dad was gonna inspect it.

[00:02:36] Dr. Bruce Baird: Then you go to dental school and you’re an engineer and you, you, you make a, you make a C on, on your prep for a DOL and they tell you, well, your cavo surface margin’s not exactly correct. And you know, this is a little deeper than I’d like to see it, so I’m gonna give you a cpl. So in other words. You are already ingrained that it has to [00:03:00] be perfect for you to be a dentist.

[00:03:02] Dr. Bruce Baird: Well, perfection is a dream. Um, and perfection is something that we strive for, but there’s no way anybody’s gonna tell me they’re a perfect dentist. It’s just, it’s the only perfect person ever on this earth. Was, was the good Lord. And, uh, but I, I can tell you. That is stressful. It’s really stressful on us because, golly, I wanna pack my own cord, I wanna make my own attempts.

[00:03:30] Dr. Bruce Baird: I want to, I almost, I wanna answer my first few year, I wanted to answer the front desk I wanted, you know, but I wasn’t willing to train anybody to do it. Isn’t that crazy? I mean, I didn’t want to train anyone to do what I wanted them to do, ’cause I wanted to do it all myself. Well, well, good news, good news.

[00:03:50] Dr. Bruce Baird: You don’t have to do that. All you have to do is learn some simple communication skills. Some things that will help, yeah, that will help you. Um, [00:04:00] but more importantly than that, really all you have to do is care about the other people in your practice. You know, when you’re in debt and when you’re stressed.

[00:04:12] Dr. Bruce Baird: And I’ve seen it with my kids. I’ve seen it with, uh, I’ve seen it with my friends. I’ve seen it with people. When they get stressed, everything’s about them. When I got stressed, everything was about me. You don’t understand this. Oh my gosh. You know, you, if you ever had a situation like I did, you would’ve, you know, you would’ve reacted the exact same way.

[00:04:31] Dr. Bruce Baird: Well, not true. You know, what I found to be true was if I. Know about my team. ’cause first 15 years I, I mean, I knew who they were, but I didn’t know anything about ’em. I didn’t know about their kids. I didn’t know about their families. Yeah, I might have met their husband at a Christmas party or whatever, but it just wasn’t that big a deal.

[00:04:57] Dr. Bruce Baird: Right. Until all [00:05:00] of a sudden I realized it is that big a deal. You know, I needed to know about summer and her two daughters, and I needed to know about her mom and her dad, and I needed to know about gay’s family, and I needed to know about, you know, Shannon’s family and all of a sudden, and my hygienist and their families, the more I got to understand their families, the more we became family.

[00:05:23] Dr. Bruce Baird: Does that make sense? It’s like. ’cause I was so busy and I was just so, oh, adamant. It’s gotta be, it’s black or white because this is what I was taught it. It’s not that it’s wrong. I like things black and white, you know? But there’s always a gray area. And if something, if I’ve trained summer, how to do provisionals and, which by the way, I’d let her do provisionals on me all day long.

[00:05:50] Dr. Bruce Baird: I actually have one right here, right now that looks just like the, the rest of my teeth. I had to have a, a new veneer done. So, but bottom line is I taught her, but she’s better than [00:06:00] I am. Working with the front desk, getting people, you know, this is how you answer the phone and this is what you do. This put surrounding yourself with people and giving them the opportunity to excel.

[00:06:11] Dr. Bruce Baird: What you’re gonna find is they’re gonna excel. They actually will, they’ll knock it outta the park. So much more than you will, um, because you can’t be everything for everybody and you, you’re gonna surround yourself with great hygienists. My hygienist, they’re my, they are periodontal specialists in my practice.

[00:06:34] Dr. Bruce Baird: Uh, they know that I stay up on top of the latest research and the latest things that are going on, um, in the mouth as far as periodontally. Um, I was probably one of the first guys to get the Perles laser doing AAP surgery. This is like, I had one of the first 50 of them, I think. Why? Because I had gum problems and I, I did the research and I looked and I said, this is the coolest fricking tool ever.[00:07:00]

[00:07:00] Dr. Bruce Baird: So they know I am interested in that. And so all of a sudden I start sending them articles and I start letting them read journals and I let ’em do that. And I said, man, what do you think about this? Well, as opposed to, this is the way we’re gonna be doing this. Different. What do you think about this? You know, and all of a sudden they’re going like, oh, let me look.

[00:07:24] Dr. Bruce Baird: In other words, if you don’t value them, they won’t value you. If you don’t value them, then they’re there just for the job. And I read all the threads and guys just get on and just moan about how bad things are. But you know, the truth is. Is really a wonderful occupation. I mean, to be able to be a dentist and take care of people that are in need.

[00:07:48] Dr. Bruce Baird: Uh, some are in pain, some are, they can’t chew, they can’t eat, they can’t smile. They can’t, I mean, how important is a smile? How important is being able to eat? I mean, we are the, [00:08:00] we’re the top of the food chain when it comes to taking care of people. There are people that rather have a great smile than worry about their heart, worry about anything else.

[00:08:08] Dr. Bruce Baird: They just want to have that smile. So these are the things that, you know, hopefully it’ll kind of hit you. Uh, it took me a period of time. It may take you a period of time, but treating others as, as you would want others to treat you. I didn’t do that for my first 15 years. It could have stretched to 20, I don’t know.

[00:08:31] Dr. Bruce Baird: And there are still days, don’t get me wrong, there are days that, man, I just, you know, I would hold things in and then get irritated. But if you, on a consistent basis, if they know that you love them, if they know, if your team knows you, love ’em and you’ll do anything for ’em, when that patient, that patient comes bitching in the office and everything else.

[00:08:55] Dr. Bruce Baird: All of a sudden you say, and they, they won’t bitch to you? No. They’re gonna say, [00:09:00] oh, hi Dr. Baird, how are you? It’s so good to see you. Oh. And I said, well, I said, Mary, I said, I got a problem. She’d go, what? What? What is it? And I’m say, well, my girls are scared of you. My team is scared of you. What? Yeah, they say, you come in and you’re irritated and you’re irritable.

[00:09:22] Dr. Bruce Baird: You gripe about everything I said here. You know, I know everybody has bad days and all that, but here’s my deal. I just want you to know these. This is my family. This is my family. And they will apol. Oh, I am so sorry. I will never do that. And guess what? Things change. All of a sudden they come in, they’re wonderful.

[00:09:44] Dr. Bruce Baird: They smile with your team. They do everything else. What does your team think? Your team says, wow, duck stood up for us. He didn’t blame us. Could have been something that they didn’t check the uh, crown coming in, but I’m not gonna blame it. [00:10:00] But the thing that changes everything is they know that you love.

[00:10:05] Dr. Bruce Baird: They know that you’re gonna take care of ’em. And you know, sometimes that patient leaves and never comes back. It’s not my problem. You know, some butt heads are just butt heads, like I’ve said in previous podcasts, but it’s not my problem. But what I have to do day in and day out is work with my team. My team is actually, and I’ve talked about this for years, my team is actually more important than I am.

[00:10:35] Dr. Bruce Baird: I’m clinically gonna do great work. I’m just gonna keep it up. It’s hard to do great work when you’re worried about everything else going on around you. You can’t do it. You know, I put the handpiece down five years ago and I miss it. I miss my team. I still go up there, um, and just say hello to everybody.

[00:10:56] Dr. Bruce Baird: I get hugs now, you know, and it’s just fun. But I will [00:11:00] tell you, just doing things for patients. Uh, at the way you would want it done for yourself, taking care of your team, the way that if you were a team member, you would wanna be taken care of. Um, are you gonna have a bad day? Sure. Eh, everybody has a bad day.

[00:11:17] Dr. Bruce Baird: You know, if somebody is, you know, I would come in having a bad day and Summer would ask me a question ’cause she felt totally comfortable talking to me. She didn’t at first, but once I started changing the way I looked at her, she would go, Hey, Dr. B. Did you take your meds today? What that meant was, am I being a butthead?

[00:11:39] Dr. Bruce Baird: And they would say, well, I don’t know. I don’t know. You might be. And so I would have to internalize, well, maybe I am being a butthead today. Something, you know, usually I’d bring something in from outside and just boom. Um, if, if, if gay was upset about something or she was being mean to people. I would go straight to gay.

[00:11:59] Dr. Bruce Baird: [00:12:00] Yeah, I call that confrontational management. I’d just go to gay and I’d say, Hey, gay, are you okay? She would go, oh yeah, I, I’m good. I don’t know. You just seem really uptight and are you having a headache or something going on at home? She’d go, no, no, no. I’m fine. I’m fine. I just had a deal happen, but it’s all good.

[00:12:18] Dr. Bruce Baird: Guess what? Confrontational management the rest of the day. She’s fine. Would I have to do it every day? But if I had to do it every day, then we’d have to have bigger conversations. But maybe once every month and a half, two months, I would’ve to say, are you okay? Um, and I, I would do that with anybody in the office that just wasn’t on.

[00:12:37] Dr. Bruce Baird: It seemed like something was up. Um, so anyway, hopefully this has been something that’ll give you pause that’ll, that’ll make you think about how do you make your life less stressful. And increase your productivity. How do I do that? Well, hopefully the things that I’ve talked about today, uh, help. At [00:13:00] Clinical Calibration Institute, we’re gonna be talking about these things.

[00:13:02] Dr. Bruce Baird: You we’re gonna allow your teams to work with other teams and how they work through it. How did they schedule? How did you’ll be talking to dentists? Administrators will be talking to administrators, treatment coordinators with treatment coordinators. Um, hygienists with hygienists and for four hundred and fifty, five hundred forty, whatever the mound is, that’s not per team member.

[00:13:21] Dr. Bruce Baird: That’s for the whole freaking office. So sign up for CCII think you’re gonna enjoy it. You could always say, I don’t enjoy it and quit. But I’m just saying, I think once you get involved and you see that your team, when you guys are calibrated. Game on. Productivity goes up, life gets good, uh, money goes up, uh, taking better care of patients.

[00:13:43] Dr. Bruce Baird: So anyway, tell your friends about the Productive Dentist Podcast. I look forward to our next, uh, our next one. So, uh, I look forward to seeing you again. I am headed out. Um. Headed to Scotland and England and, uh, [00:14:00] Ireland for about a month to play some golf over there. And when I come back, I’ll be right back doing this.

[00:14:05] Dr. Bruce Baird: So, uh, you guys have a great summer and I will look forward to the next time we get to visit. Thanks

 

Have a great experience with PDA recently?

Leave a Review

Download PDA Doctor Case Studies

Dr. Franklin Maximo
PDA Member Since 2024
Woodlawn Dental Center
Cambridge, OH

Dr. Franklin Maximo's Experience with Productive Dentist Academy

Download Case Study

Dr. Devin Giron
PDA Member Since 2018
Vida Dental Studio
Santa Fe, NM

Dr. Devin Giron's Experience with Productive Dentist Academy

Download Case Study

Dr. Anthony Baird
PDA Member Since 2019
Millcreek Family Dental
Bountiful, UT

Dr. Anthony Baird's Experience with Productive Dentist Academy

Download Case Study

Dr. Jon Ehlers
PDA Member Since 2022
Tiger Family Dental
Sedalia, MO

Dr. Jon Ehlers's Experience with Productive Dentist Academy

Download Case Study

Dr. Maggie Augustyn
PDA Member Since 2020
Happy Tooth
Elmhurst, IL

Dr. Maggie Augustyn's Experience with Productive Dentist Academy

Download Case Study

Drs. Clint & Kelly Euse
PDA Members Since 2008
Advanced Dentistry by Design
Carson City, NV

Dr. Drs. Clint & Kelly Euse's Experience with Productive Dentist Academy

Download Case Study

Menu
Need help?
Accessibility
Accessibility Options
Accessibility On Our Website

We are committed to continuously improving access to our goods and services by individuals with disabilities. If you are unable to use any aspect of this website because of a disability, please call (800) 757-6077 and we will provide you with prompt personalized assistance.

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon Naturally Speaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

If you are deaf or hard of hearing, there are several accessibility features available to you.

Closed Captioning
Closed captioning provides a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally visually displayed over the video, which benefits people who are deaf and hard of hearing, and anyone who cannot hear the audio due to noisy environments. Most of our website’s video content includes automated captions. Learn how to turn captioning on and off in YouTube.

Volume Controls
Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.

Read More About Accessibility and Why It Matters

Appointments

Oops! We could not locate your form.

Do not include sensitive personal, financial, or other confidential information (Social Security, account number, login, passwords, etc.). This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Notifications
Podcasts

Difficult Patients Are Often Confused Patients (E.254)

 “If you do not value your team, they will not value you....

Difficult Patients Are Often Confused Patients (E.254) (featured image)

The Week From Hell… When Leadership Gets Tested (E.298)

“No one wants their leader to walk out, even when you feel like...

The Week From Hell… When Leadership Gets Tested (E.298) (featured image)

From Survivor Care to Ideal Care (E.153)

WHAT THIS EPISODE REVEALS “Your ideal care will fail without...

From Survivor Care to Ideal Care (E.153) (featured image)
In the Press

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years.

from Dental Entrepreneur – Winter 2023 By Dr. Maggie Augustyn...

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years. (featured image)
From Our Blog

Investment Grade Practice™ News – June 2025

Dear Doctor, Summer can be a challenging season in dentistry....

Investment Grade Practice™ News – June 2025 (featured image)
Follow Us On Social Media

Facebook

Stay informed on updates and upcoming events from our office.

LinkedIn

Connect and learn more about Productive Dentist Academy.

YouTube

Subscribe to our YouTube channel.

Instagram

View fun photos and follow our team on Instagram.

Your Privacy
Privacy Policy

This privacy notice discloses our privacy practices and the use of Google Analytics 4(GA4), an analytic advertising feature. This privacy notice applies solely to information collected by this website and the GA4 platform. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website and GA4 platform, how it is used, and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

While Productive Dentist Academy is the primary data controller, Google, in the context of providing Google Analytics service, acts as a data processor. We use Google Analytics 4, a widely recognized web analytics service provided by Google, Inc., to track user interactions and gather data for advertising purposes. As a third-party vendor, Google Analytics operates independently and maintains its own privacy policy, which can be found at https://policies.google.com/privacy. We carefully select our third-party vendors for their commitment to user privacy and adherence to data protection standards. As part of our ongoing commitment to your privacy, we implement measures to ensure that services like GA4 comply with our high standards of data protection.

GA4 collects certain personally identifiable information from you as you interact with our website. This information includes but is not limited to your device ID, IP address, and geographic location. The information collected through GA4 is used to analyze user behavior, optimize our website’s performance, and tailor our content to better serve your needs. This data is compiled and anonymized, ensuring that it cannot be linked back to individual users.

Please note that GA4 may share the information collected with Google and other third-party service providers to enable data processing and reporting on website usage. However, we will not sell, rent, or share your information, especially your personally identifiable information, with any third party outside of our organization.

Your Access to and Control Over Information

You have certain rights regarding the data collected by GA4. You have the right to do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

In addition to opting out of any future communications from us at any time, you may also opt out of the GA4 feature if you so choose. You can opt out of the GA4 Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or through the NAI’s. This link points to Google Analytics’ currently available opt-outs for the web https://tools.google.com/dlpage/gaoptout/ 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. GA4 also follows industry best practices to protect your data both online and offline.

To ensure data protection while we are using GA4, we are implementing additional security measures that include and are not limited to:

  • limiting data access, 
  • using secure protocols, 
  • managing data sharing with Google

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Contact Us

If you have any concerns about the use of GA4 or believe that we are not abiding by this privacy policy, please contact us immediately. We are committed to addressing any privacy-related issues promptly and transparently.

By using our website and consenting to the use of GA4, you acknowledge and agree to the data collection and processing practices described in this notice. For more information about GA4 and its privacy practices, please review Google’s Privacy Policy on this link https://policies.google.com/privacy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Read More About Our Privacy Policy and Why It Matters

Terms of Service
Terms of Service

Entering this site or the links accessible through this site, you agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by Productive Dentist Academy and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

All contents copyright (c) Productive Dentist Academy

All rights reserved, Productive Dentist Academy makes this website available to all users for the sole purpose of providing educational information on health-related issues.

The accuracy of website, information, and resources identified are not warranted or guaranteed, or intended to be a substitute for professional health advice, to contradict health advice given, or for health care of any kind.

Your use of this website indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy, or its suppliers or vendors, and are protected by U.S. and international copyrights.

Material on this site may be used for personal use only. Commercial use of any sort is strictly prohibited.

Use of Resources & Information
This site may not be used as a supplement or alternative for health care, and is not intended and does not warrant or guarantee the quality or quantity of any services of any of the advertisers identified; further, the information provided is merely for educational purposes, and its accuracy is not guaranteed. Do not use this site as a substitute for health care. Please consult with your doctor or other health care provider regarding any health questions you may have. This site may not be used for health diagnosis or treatment. Do not use this site to disregard any health advice, nor to delay seeking health advice, because of something you read or see in this site.

You understand and agree that neither Productive Dentist Academy nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.

Productive Dentist Academy expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

Other Internet Sites Links
This site also includes links to other internet sites created and maintained by Productive Dentist Academy’s suppliers, vendors, affiliates, or subscribers. Be aware that Productive Dentist Academy does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect Productive Dentist Academy’s opinion on the accuracy or the importance of these other sites; further, Productive Dentist Academy does not endorse in any manner any of the views expressed in, or products or services offered by these other sites. All information in any site by Productive Dentist Academy, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

Disclaimer of Warranty
Productive Dentist Academy and its suppliers and vendors disclaim all express or implied representations or warranties regarding the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Productive Dentist Academy is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability
With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through Productive Dentist Academy’s website, or any links to Productive Dentist Academy’s website, to the maximum extent permitted by applicable law, in no event shall Productive Dentist Academy or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification
You agree to indemnify, defend, and hold harmless Productive Dentist Academy and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each time you access this site. Productive Dentist Academy may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Miscellaneous
Productive Dentist Academy’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles or conflicts of law. Any legal action or proceeding between Productive Dentist Academy or its links, suppliers or vendors and you related to this agreement or this site shall be brought exclusively in a state or federal court of competent jurisdiction sitting in Skagit County, Washington.

Copyright
All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy or its suppliers or vendors, and are protected by U.S. and international copyrights.

Links
This site contains links to other sites. Productive Dentist Academy is not responsible for the privacy practices of other sites that are linked to us.

Questions
Should you have any questions or concerns regarding Productive Dentist Academy’s Privacy Policy and Terms of Use, please contact us.

Read More About Our Terms of Service and Why It Matters

Search
Search the Website

Use keywords in the search box below to find what you're looking for.

Go to the Top of the Page