The Calibration Imperative (E.258)

“Calibration is critical to success because patients pay for trust and predictability.” – Dr. Jackson Bean

Brief Overview of the Episode

Dental schools are graduating underprepared clinicians. Patients are more informed but also more confused by insurance. Associates often default to PPO rules instead of true diagnosis. In this conversation, Dr. Bruce Baird and Dr. Jackson Bean dismantle those challenges and show how calibration, between doctors, associates, and teams, creates predictable patient experiences and higher treatment acceptance.

What This Episode Reveals

• Why most new grads lack the reps to practice confidently.
• How associates drift into letting insurance dictate care.
• The reality of patient trust in lower-income markets.
• What quarterly team calibration meetings look like in practice.
• Why calibration is the foundation of the Clinical Calibration Institute.

What You’ll Learn

✔ How to mentor associates beyond PPO-driven production.
✔ The simple paper-tearing exercise that reframes insurance.
✔ Why patients pay for trust and predictability, not discounts.
✔ How trivia and team calibration build confidence and alignment.
✔ The connection between oral health, systemic health, and case acceptance.

If This Sounds Familiar

• You’ve watched associates struggle to diagnose comprehensively.
• Your team isn’t consistent in language, presentation, or standards.
• You feel trapped by insurance limits when you know patients deserve more.
• Treatment acceptance is unpredictable and often price-driven.

Next Steps

Listen in and discover how calibration can transform your practice, your team, and your patient relationships.

Patients deserve more than insurance limits. The Clinical Calibration Institute helps your entire team deliver predictable, trust-building care that changes lives.

Discover how at: ClinicalCalibration.com

TRANSCRIPT

[00:00:00] Dr. Bruce Baird: Hey, this is Dr. Bruce Beard with a Productive Dentist Podcast, and I’ve got the pleasure of having one of my great buddies for many years, Dr. Jackson Bean, with me, uh, Jackson. Thanks for joining us. 

[00:00:14] Dr. Jackson Bean: Glad to be here. Funny, uh, 20 years later that we’re reconvene on these terms. It’s, it’s me. 

[00:00:20] Dr. Bruce Baird: Yeah, it is crazy. I tell you what Jackson was. Actually an associate in my office, I think started in like 2022 or 23 or something like that., 

[00:00:32] Dr. Jackson Bean: Oh, oh, oh two or oh three. Yeah. 

[00:00:33] Dr. Bruce Baird: Yeah. Sometime. I mean, we’re talking years ago and I have to say, um. You were one of the most productive associates coming right outta school that I, that I had experienced, and I had had a few associates before you, but, uh, anyway, but thanks for being on with us, and, and Jackson, for those that don’t know him, he has been, uh, doing, uh, tell us about your mentoring program that you’ve been doing. Jackson, 

[00:01:02] Dr. Jackson Bean: Uh, we, you know, COVID changed the school landscape to where now a dental school education is, is all over the place. I mean, rarely do people get the education you and I got where 40 crowns and I mean that’s just unheard of these days. So now graduates come out really? Uh, uh, just, and some are very prepared, I don’t doubt, but, but most are grossly under prepared for private practice, and so getting them to get confident, uh, in doing what we do is, uh, is quite a hurdle, and so I just thought, you know, I’m, I’m helping people anyway. Jennifer said, “I’m downtown and all this stuff. You’re doing this anyway. Why don’t you just start charging for it?” And I thought, well, and so I just started this mentoring, uh, with a few folks and it’s grown to a, a, a nice size group. Can’t, I haven’t done any advertising yet. I don’t want it to be too big, but I’m just helping those new grads. Get some reps get and then we have an over-the-shoulder program where they come and they actually put in their first implant and prep some crowns and it’s uh, neat for them to get that experience with you looking over their shoulder.

[00:02:03] Dr. Bruce Baird: Oh, absolutely. I just love doing the over-the-shoulder programs. We did quite a few in our office over the years and you know, one of the things about that that really impressed, it impresses me about how you handle things. You know, we’ve been talking about Clinical Calibration Institute and you’re gonna be one of the instructors with us on, on that program, and it’s trying to get everybody on the same, on the same page, and not just your associates, but also your front desk, your chair sides, your treatment coordinators and your hygienists and, um, how, how does that, I mean, I know you have a lot of tricks and I want to, I wanna find out about, uh, some of the things you do, but what are some of the things that, that you’re doing currently with your team? And I know you just had one associate leave and another associate coming in, so you’re, you’re in a, uh, you’re in a mode right now of probably training and teaching and explaining and everything else, but tell me a little bit about what you guys do. 

[00:03:03] Dr. Jackson Bean: Well, you said it there, um, getting everybody on the same page, calibration is critical to, uh, success because, uh, and by the way, I had a really great teacher, so some of this sounds familiar. It’s just a rip off of my of you. So it’s uh, right. We are just a accumulation of those that have spoken into us, and uh, and I am proud to say you are 90% of that and a big influence, and, and that has just transitioned over to the team as well. So I train, we’re the one act, play, right? We’re the one-act play, just like we say, and so we, we have our lines, we rehearse our lines, we know our lines, and if they say this, that or this, then we go this way, and it’s very simple. We can have a predictable experience when you walk in, it should smell a certain way, it should sound a certain way. We should, we have all these things, and people, I love when they notice that and they say, you know, “The experience here is just fascinating.” We’re a a five-operatory office out in a rural setting that’s not wealthy by any stretch. 68,000 is our household income, but we produce a lot because we have this predictable experience, and when we’re talking about fear around a dental appointment and a, it’s a very personal thing to have a couple hundred thousand RP m spinning in my mouth, uh, I gutter skiing you, I got a seed that you’re bright eyed and didn’t, weren’t at the club all night last night. I mean, it’s a personal thing that, that trust, and so being able to repeat that trust and deliver that trust every time, uh, is, is huge, and people will pay for that. Not that we are the most, well, we probably are the most expensive in town. I don’t know, but we’re not expensive, but. It’s value, right? And we just try to provide that experience and value, and so getting a team where we can provide that, the comfort menu. Do you want a neck pillow? Do you wanna, you know, the, all that stuff, the glasses, all that stuff. It’s neat and it’s predictable, and so we’re the McDonald’s, but we just don’t have the bad hamburger. We’re, we’re trying to be predictable in our delivery. 

[00:04:49] Dr. Bruce Baird: That’s, that’s hilarious. I mean, that is so true. I mean, what we do. Is, you know, we wanna make people feel comfortable, and I finally felt like, and for those of you that have heard the podcast over the last six or seven years, you know, that, um, we’re known as being. The most expensive office in Granbury, but also the best, and you know, so our new patient flow comes in and uh, I think, uh, a lot of them already know that or they’ve heard that we’re the best and I, okay, it’s gonna cost me, but I feel like I’m gonna pay for something that’s worth it, and, and I think that’s what you, you’re finding out now as you’ve gotten to a point to where you said, “I’m not sure if we’re the most expensive.” Well, we probably are, but still seeing new folks and they’re coming in and they’re saying yes to treatment. How do you, how do you feel, um, how, how do you prepare your team as part of this, getting patients to say yes? How do you prepare them along? 

[00:05:52] Dr. Jackson Bean: Great Bruce, and, and to, yeah, to answer the last question more appropriately, that’s, that’s 90% of it because if you look, they say statistically the team is responsible for 85%. Of the patient interaction, 85% of their experience is the team. We’re only 15%. That’s okay. Wow, but that shows how much time we should be spending with that team, and so one of the things we do is a quarterly team meeting at our house, and so we have a, the pool and all that stuff, and it transitions there sometimes, but it starts off as a serious meeting in the, uh, great room in there, and so we have, uh, Kahoot, we have trivia, and so I ask him, you know, funny line is any day that ends in y is trivia day at our office, and so I like to, you know, just quiz, uh, you know, “Why, why, why are we doing this and what’s the point of a, a buildup?” You know, why, why, why do we do that? And so I’m just, you know, talking, we’re just talking passing the time ’cause it’s a technical exercise at some point, right? We’re the crown prep, the, the, it’s a, it’s, we’re just doing it. You don’t have to think, “Hey, let me put a, you know, moderate sham for all night. We just do it.” So we’re just making conversation. The patient kind of entertains them and the team is like, well, uh, reten. I mean, they can answer if you ask Sarah if Neo DT makes a 4.3 millimeter in a drive model with a, you know, MUA with a 17 degree. She’ll tell you, well, in the two, three, and four tissue heights. I mean, she, you know, she’s that good, but she’s worked with me a long time. So it, the trivia puts a fun aspect to it. So we have prizes and we put ’em on teams. I like it front person. Not that we name people after furniture because we do right in dentistry, but I have a, someone from the front teamed with someone from the back, and that’s a team, and then they’re on the big TV board, and so they’re, and they’re trying to answer the fastest. So it’ll be questions like, what is, uh, what are the following? Our abutments, and they have locator custom, you know, we have the different abutments and they have to answer that, and so it’ll be insurance questions, things in the patient delivery that we want them to understand, you know, what is the best way to answer this, and so just silly stuff like that that we may not think much of, but then the team knows, “Hey, here’s what they expect. Here’s what, you know, you would say,” uh, uh, inspect what you expect, you know, and I mean, trust, but verify kind of thing, and so that’s what we’re doing is just laying the foundation for them to have, okay, I remember this on the trivia thing and here’s what we’re supposed to say, and, uh, it just, it’s a great foundation. Gives ’em comfort in knowing we’re gonna deliver that predictable experience. 

[00:08:14] Dr. Bruce Baird: No, I mean it tell, I mean, being in a dental office when you don’t really understand, I mean, your front office could very easily have come from the bank. You know, they know banking, but they don’t know why we did what we do, and they may be a great communicator, but they still don’t know why we do what we do, and I really believe the way you’re doing that is just brilliant, and I, I, you know, your, your, your production numbers show it. I always, I always say I’ve never worried about money, uh, in dentistry. Um, I only worry about two things. One is to take care of our patients, and number two is to reach my goals. If I, if I do reach my goals, uh, and I haven’t taken great care of patients, guess what? I, I quit reaching my goals at some point. So, uh, that’s kinda what ends up happening, but, um, I do know that we, that we have it. I can hear my dog going crazy. We must have the Amazon person here or something, but, uh, anyway, sorry for the little bit of disruption. 

[00:09:14] Dr. Jackson Bean: No, it’s, uh, it’s funny, Bruce, so many parallels because I, I’ve been emulating you for so long, but taking incredible care of that patient in that chair is our focus at all times, and so are we taking incredible care of that patient in that chair? And that’s, that’s where we, you know, that’s where it all ends, and so if we’re doing that. I don’t really care about whatever bad news you’ve got to tell me. Let’s just be sure while they’re here, we’re gonna take incredible care of them and the rest is gonna work out. So I, I use a lot of your sayings that the numbers just work out if you focus on the patient, and because it’s true, I mean, it’s really true. I mean, if you just take incredible care of that patient, that’s really all your focus should be. Then afterwards, we’ll deal with the details, but, you know, I don’t care about, you know, the details in the midst of that treatment, and, uh, it’s funny how it looks.

[00:09:58] Dr. Bruce Baird: It’s really, it’s really amazing, and you know, have you noticed, I mean, I’m sure you have, I mean, you’ve had several associates, but, you know, and the concern of those folks coming in and not really having maybe the education that they could have had, and what ends up happening, at least what I’ve seen, is they end up, they get into practice, whether it’s in a DSO environment, whether it’s in a dental practice, whether it’s in their own practice, and they look to the insurance companies to tell them what is right and what’s wrong, and how do you deal with that? I mean, it’s, it’s total, it’s a joke because insurance companies, you know what I think about insurance companies, I hate ’em, and it’s just a method of payment. It’s not a method of treatment, but what, what things, you know, ’cause you’ll have people come in and say, “Hey, I wanna, you know, I got insurance.” Okay. Well, great. What do you tell people when they come in and they seem to be really on the insurance bandwagon, either as a dentist or as a patient? 

[00:10:56] Dr. Jackson Bean: Well, it’s funny, um, you remember your old trick with a piece of paper and you write oral health, and so I love the physical separation of that. So I write oral health on one side. I write insurance on the other, and I physically term in two, and I say, “I’m gonna take your insurance and I’m gonna put it right over here. Now we’re gonna come back to this. We’re gonna talk about this. We’re, right now, we’re gonna focus on oral health. Is that okay with you?” You we’re, we’re nodding. We’re nodding, and so the team has to just see that a few times and the associate has to firmly believe what we believe. Insurance, let’s be honest, they’re, they’re maybe reporting to stockholders, but they’re worried about the corporate jet. They’re worried about their office upgrade they’re doing, and look at the bonuses of the CEOs on some of these top insurance companies is, it is absurd, and so the only people that should be making more dentists, right, and so, uh, no, but it’s, you know, the bonuses they get are just crazy, and so you think. They’re worried. They’re not worried about if you’re hurting this Friday afternoon, I’m worried about if you’re hurting this Friday afternoon. So we can either use that as a guide, but we should really worry about what’s going on in your mouth, and I’m telling you, when you put that iTero scan on 40-something inches in front of their face, and it’s zoomed in on whatever tooth, there’s no convincing them of anything they’re wanting when can we get that outta my mouth? You know, they’ve never seen it from the tongue side out, and I love I 20 years too. We’re gonna study it from the tongue side out, but you think, but you’ve never seen from the inside of your mouth out. Well, now we can, and it’s fascinating viewpoint if you haven’t seen it. So we, we educate on, it’s a method of payment. It’s a coupon. It should be called dental coupon, right? Don’t get started as well do dental coupon. Let’s use your coupon. Let’s maximize your coupon, but let’s be honest, your oral health is nobody’s responsibility but yours. They do not care. They don’t know what you have. Don’t they don’t care. They care about the bottom line, and so focusing on your health is going, now that we know the link, I mean spirochetes with dementia, uh, type two diabetes, heart attack, stroke, Alzheimer’s. I mean, it’s serious stuff. When we see inflammation and we swab and we have spirochetes in there, we have a face contrast microscope. We look and there’s spirochetes. They see that those bugs on that are in, “Oh my gosh. It’s serious then,” and so it, it’s just eye-opening that the insurance company doesn’t care about that. So, we’ll, we’ll use your coupon and that’s what it is, a dental coupon, but let’s talk about what it takes to get you healthy again, and then you, you know, we all have a low monthly payment that works for your schedule and time and budget, but if we can figure that out, don’t worry about the rest. We’ll worry about the Spiro kids, and it’s funny, they just don’t talk about it anymore after that.

[00:13:28] Dr. Bruce Baird: People are coming in with already and understanding a little bit after being online and looking up stuff that their mouth is connected to their heart and connected to their brain and all of that. Have you, are you starting to see that now? I, I, I was beginning to start to see it. 

[00:13:45] Dr. Jackson Bean: So Ba and Donne, who you, uh, told me about bail donning method. Um, there’s a documentary I guess out, and it may be controversial because they misconstrue root canal as if you have a root canal, take it out or something like that, and they said they did a correction said that is not, it was taken a little outta context, but whatever that is, I haven’t seen it yet, but it, people have seen that if it’s on Netflix, people have seen it, and so they come in with a, it’s more serious now and they know the red puffy gums, and I have a saying, I think this may be original. I don’t have any 90-year-olds with red puffy gums. In other words, all my 90-year-olds, if you’re 90 plus, you either have a denture or healthy gums. There is no in between. Now in your nineties, you may lose dexterity get, but the point being you don’t walk around with red puffy gums and live a long time period. End of story. That’s it. I don’t know what about the inflammation kills this, but something does, and so we just help them grasp onto that and, uh, you know, make recommendations based on that, and few people go, well after that, go, “Well, if my insurance will cover it, then I’ll do it.” You know, it’s like, dude, “We can’t hang up.” 

[00:14:47] Dr. Bruce Baird: They forget about it, and Wade Keifer, I, I was talking to Wade, uh, oh week or two ago and Wade said. You know, um, and he uses his knowledge, ’cause he had had a heart attack at, you know, 37 years old, and he said, “I have, you know, the genes, my genes, uh, have guided me in this direction. You have genes that are, you know, there are genes that cause tooth decay, there are genes that cause periodontal disease therapy and all of this stuff,” and he kind of takes it really into that level, and I’m like going like, wow, that, I mean, you know, I, it, it’s just makes us step back and understand that we are oral physicians. I mean, we literally, um, from a sleep apnea standpoint, from a, you know, all of these things, um, it really, it really is. We’re, we’re the ones that are gonna get, see these people and really can change their trajectory on their life expectancy. Absolutely crazy. I mean, it, it really is. So when you’re, you know, when you are going through and doing treatment plans, and I know, you know, as you and I have talked before, you know, when you have a new associate, their average treatment plan might be $4,000 or 3000 or 1000. Um, and, and ours might be 12,000 or 15,000. It’s not that we’re saying you need, you only see what you know, right? And so all of a sudden this calibration or getting people back in the day. We would go to study clubs and we would, we, you know, as a young dentist, I would go and learn from a bunch of older dentists today that can be done on the line and it can be done over the shoulder, and so that’s really where the Clinical Calibration Institute is really coming to the forefront. We have people knocking the doors down, uh, now signing up, and I think it’s like, I don’t even, I don’t honestly don’t know, so don’t hold it to me, but it’s like. 450 bucks or 500 bucks for your entire team to learn. You know, front office is learning from front office people, doctors are learning from doctors and associates, and, uh, hygienists are learning from Michelle and, you know, and our oral systemic program, Kim Koch on decay. So we’ve gotten, I think, some of the top people in the world teaching. Tell me a little bit. I know that, uh, you are heavily involved in reconstructive dentistry and implant dentistry, tell me your journey a little bit on that. 

[00:17:27] Dr. Jackson Bean: Okay, very good. So the landscape has changed a little bit in that now we have this weird one-off thing where people have been told they need all on for teeth in a day when they don’t. It’s, uh, unusual. Like my favorite thing I do, Bruce is taking a denture wear someone who’s worn a denture 30, 40 years and they hate it, you know, but they just, they’ve been told they don’t have enough bone and they believe that they don’t know. We can use alternative sites and take that denture and throw it away and give ’em permanent teeth. You take a denture wear for 30 plus. You give them permanent teeth in one sitting and you have changed their life in ways they never, they just didn’t think that was possible ever again. I had a 90-year-old once tell me that chewing replaces sex when you’re 90. I thought, well, okay, interesting, but, uh, he said, it’s so gratifying to chew, and I was like, “Oh, okay, we’ll just stop there, you know,” but, uh, it was funny and I thought, you know what, what if that is true? I mean, if we’ve taken, we’ve given someone a denture in their forties, thirties, whatever, and now the rest of their life, they never get to chew again. You and I don’t know what that’s like, but that is a debilitating, it’s a horrible thing. A horrible thing, and it’s, it’s nationwide, 30 million, come on. That is a national travesty. That is unfortunate, and with a few implants strategically placed, people think all on Force four implant. No. Four strategically placed implants into cord cortices by cortical stabilization. We can give them permanent teeth that last the rest of their life, and of course we don’t say that. We say that last 20 plus years, and they do it. It works, but you have to do these criteria four implants in an arch and a permanent bridge. That’s lunacy. Right? And Mish would’ve said that, you know, you’re not over-engineering the foundation put in five or six. Okay? Yes. Unless you know how the four should go, but again, there’s great, there’s this one thing. So people come in having been told they need all their teeth out. A guy today lower, he’s missing two first molars. That’s it. That’s where the Senate stops. He’s missing two first mos. They told him he needs all his teeth out. They’re a little crowding, a little crowding and uh, you know, some recession, but let’s be honest, that’s not, need your teeth out. If you’ve ever taken, you have, we’ve been at the end point and you have no other options. You’re gonna wish you gave every tooth an opportunity to live, and it’s not common that that happens, but nevertheless, it happens. So we need to give every tooth that. Option to, you know, give the patient the option to take great care of it, and if they don’t or can’t or have a dry mouth or a situation, their risk profile is they’re decay prone and, and they can’t get outta that situation, then we’ll go implants of course, but let’s not have it be this, everything’s a ha a nail when you have this hammer, and so we got this, people come in that wanna talk to me about teeth in a day because they’ve been told they need it and they don’t. So there’s that wrinkle that’s not like, you know, they know what to expect. They’ve been told a clear choice. 60,000 or something. Now they’ve been told these numbers, Dallas, you know, they’re all trying to outdo each other. Atomic is 89. 99, okay? $9,000. What they don’t tell you is what’s not included in that. Of course, it’s funny, but it ends up being what it ends up being, and so there’s that aspect of it, and a denture wear those, those are my biggest billboards out there, that denture wear. You’ve given permanent teeth. It’s so much fun to do those, as you know, and so that is the wrinkle, but people come in and they need comprehensive care and like you said, you only see what you know. So what CE have you done? What if you just got outta school? You haven’t done any CE and you probably can’t afford to do much CE. Kois has a two-year waiting list. You. So we went when you know, it was, you know, you could get in no problem. It was a lot of money, but then you left and you went, wow, and then we took it and we told the risk to the, to the patient and they said, what? No one has ever, if you read my 800 now five star Google reviews, which is laughable, but nevertheless, they exist. People say one thing consistently, I’ve never had some, some, I’ve learned more in 10 minutes with this guy than every other dentist I’ve had in my life, and that is sad but true.

[00:21:22] Dr. Bruce Baird: It’s sad, but it’s a great opportunity to help people. You know, we, we look at this stuff and I’m talking to patients and I’m just, I actually did veneers on another daughter. I’ve done veneers on two of the girls in the last six months, so I’m, I’m not completely, you know, handpiece free, but, uh, I’m, I’m hoping I, I completely quit before my grandkids all are ready for stuff, so I’m gonna spend them to see you, but it really is, uh, it’s amazing, uh, the entire, the entire scenario, the entire wave dentistry is growing. Tell me a little bit about your training and your education. I know when, when you came, uh, as an associate 22 years ago, I mean, I think I was still doing subperiosteal implants. I was doing, uh. I, I don’t know if I, I think I, I had kind of put the blades to the side at that point, but, um, what was your, what was your road to, and I know you just got a, a, an award, international award, uh, on some of your implant stuff, so tell me a little bit about that.

[00:22:25] Dr. Jackson Bean: Let me speak to your family with one little caveat here, uh, we had interviews going on, so we had, uh, young docs coming through the office to watch and see the practice and decide if they wanted to, you know, have this job or not, and Braden came to shadow for a date and at the end of the interviews people say, “We want that one,” and I said, “Oh, no, he, he’s not interviewing it. That’s, uh, that’s Dr. Baird’s nephew, and, uh, he’s in my mentoring group,” and, um, they’re like, “We want. He’s really good.” He said, “I know he is really good, but he’s not applying for a job here,” and, uh, he had never were joking about that, but he’s, he’s so wonderful. Anyway, sounds very great. You gave me mic’s textbook when I was a D four dental student, and I would go to the library and I’d read it and people thought, nerd, okay, why? And, and then, so I loved. I thought it was fascinating, this biomechanical thing that existed and biology was involved, but to a lesser degree and all this stuff and how it all worked together, and so mish was my eye-opening thing, and to hear him say, all on four, none on soon to be none on three, and I thought, well, that’s funny, and so I would bash Paulo Malo and angled implants. That’ll never work, you know? And we, and you know, it’s, we had all these sayings and you know, we were dyed in the wool. Mish, you know, and it’s like Ohio State, Michigan. You, you’re not a fan of both. That just doesn’t exist. You’re one or the other and that’s the way we were, and then, and then you start seeing these cases that, you know, 20 years in the mouth and, and they haven’t lost any bone and they’re external hex and you’re like 20 years external hex. Okay, well, so there’s something to it, and if someone doesn’t have any other options, it is a great. Tool to use if they have no other options. I mean, if there’s just no bone and they’ve worn a denture forever, it’s a great option that we didn’t have before that we were putting ’em in parallel, you know? And I look at my, my mom married the guy of course, so my, um. He’s father and, uh, stepfather I guess, but he is, he is my mom’s husband, but, and I was looking for parallel on those eight, and they are looked like pickup sticks, but 20 years, 20 years later, it still hadn’t lost any bone. It’s still up there doing great, and so I think, you know what, these things work if you use ’em, right? And that’s the thing is if you use ’em, right, and so it Paul MLO was, I went over and I thought, well, I’m gonna learn from the best. Like that’s what we said. I’m gonna be able to afford to learn from the best. I went to Paul MLO. I went to name any guy at the top of the, you know, mission and all those, uh, Carlos Martin Osa. This IDR I’d never heard of IDR, Immediate Dental Alveola Restoration. Well, so. The award I won was because they said, “Oh, uh, we’re gonna be in town and we’d like you to put in a Norris implant,” and I said, “Oh, I’ve never put in a Norris implant, but okay, uh, sure.” So the vice president of the company’s gonna be with us, so it’s a big deal. So they come by, they have their Norris implants. I said, “Y’all bring in a patient if you can.” Well, they bring in a guy, this old hippie guy who’s hysterical, and he does not follow rules very well, and the tooth is split two with pu squirting outta it, and uh, I said, “Okay, not maybe the best immediate uh, case, but nevertheless, that’s what we do,” and so, uh, took the tooth out, took one tube, rosti off, rebuilt the bocal plate, took the o other tuberosity off, rebuilt the distal plate, did a little sinus lift, put the implant in, put ABL button on, put a tooth in it all in one visit, and they said, wow, you should enter this in the contest, and I said, what contest? They said, “The showcase your skill contest,’ and I said, “Uh, and I’m not really big on that kind of thing.” They said, “No, in the contest and you win a Ferrari in the Alps, in the Austrian Alps for a day, uh.” “Well, now that sounds kind of cool. So, so sign me up for that one,” and so I submitted the, you know, I wasn’t documenting it ’cause they were there. So I was trying to do a good job. I wasn’t taking photos, but we took a few luckily, but I submit the stuff, well sure enough I win, and, or I went to the, to the big table where the big guys are and another guy took a leg Reba. In India, they have mucormycosis, a fungal infection that you have to resect the maxilla. The guy lost the, there’s guys walking around with no maxilla, which is bizarre, right? And so, no I, no maxilla, and the guy took his fibula and rebuilt hispper jaw and anchored it in the orbit, lateral orbit of his eye, and now they didn’t take the hair off of his inner thigh skin before they made a palate outta it. So if he didn’t look at the hairy palate, it was a really awesome job, and I thought, “Dude, you get the Ferrari if you built a leg out of a, built a jaw out a leg,” and he did. He and he once. So it was awesome, but they paid for our way to go and they rented a castle and tuxedos, and so I won this silly award, but the experience was. Awesome, and, uh, all for do we do every day? We do every day. So along that was zero bone loss concepts is the most recent thing. Bruce, if you’ve never seen tissue adhesion to a, a, a crown, I thought that was like a cool way to say you’ve kind of got an attachment. No. If you’ve never seen, seen gums stick to zirconia and you cannot probe zero probing death restoration, you can’t probe it, you might as well go out in the ginger and stick your perio probe out there ’cause that’s the force it holds. I’d never seen that. I didn’t know that was a thing, and now that I. I’m getting that. We’re doing that and we’re repeating that and we’re doing the protocol, and so I train the team on all that stuff and it’s, it’s cool to be in dentistry again ’cause man, we can make it where you don’t trap any food around an implant crown, which after we eat, my wife has to go floss because of implants. I did, you know that. Do not, uh, have that, and so now it’s awesome. It’s exciting to be in dentistry again. 

[00:27:44] Dr. Bruce Baird: That is so cool. One of the things that. Kind of sets you apart and it sets you apart. In 2001, when I was teaching at Baylor, uh, 2000, 2001 when I was teaching at Baylor is there would always be a couple of guys come up to the front of the room after I was lecturing. All I was talking about was practice management, but it was. It was Jackson Bean and it was Dr. Dax, and Dax I think is an oral surgeon now, or I’m pretty sure she’s,

[00:27:56] Dr. Jackson Bean: He related to one. He’s at least related to one.

[00:27:58 Dr. Bruce Baird:  Yeah, that’s right. He is related, but Dax is over in Mansfield area. I think so, yeah. I haven’t seen them in a while, but, um, anyway, but they always had questions. They were always wanting to learn, and productive dental mentors is, uh, what Jackson’s doing, uh, you know, helping guys right out of the right, out of the school or maybe even people who have been around for a while, but just wanna get some extra, extra knowledge. Um, I’m so thankful for you, Jackson, and all the things that you’re doing and helping, helping us with Clinical Aberration Institute. I think that, um, we’re gonna, we’re gonna see a new way of educating, and we have to, because it, it is so woeful in, in the dental schools to pay 500,000 to come out and have done three crowns, uh, that there’s something wrong, and, uh, this what we’re teaching now with clinical calibration, getting your whole team aligned, having mentors. That is, I believe, gonna be the new wave of education in the future, and just to be able to, to look over the shoulder of somebody like a Jackson Bean, um, let me tell you, you’re, you’re not gonna get that experience just anywhere. ’cause you, you, you can go to a handful of offices in the United States and find, find the knowledge that you guys have in, in your office, Jackson.

[00:29:39] Dr. Bruce Baird: Thanks so much for being on with me today. We’re gonna, uh, Jackson’s gonna be coming on the podcast, uh, more often because I wanna ask him more questions and uh, you can tell he is excited and you can always tell when he is excited ’cause he talks fast Just like me, when I get excited, I talk really fast too. So, um, anyway, Jackson, it’s been a pleasure. Thanks so much muddy, and thanks for 23 years, uh, of just, just being a phenomenal dentist and a phenomenal person. So, uh, good luck and, uh, we’ll stay connected. 

[00:30:17] Dr. Jackson Bean: Thanks, Bruce. Appreciate it. 

[00:30:18] Dr. Bruce Baird: Thank you guys for listening to the Productive Dentist Podcast, and I can’t wait for the next one.