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Industry news, insider tips & the secrets for success.

May 15th, 2017

If You Want to Help Your Patients, You Have to Learn to Connect: Concrete Steps to Improve Your EQ at Work (part 2 of 2)

This article was printed in Modern Hygienist. In the first part of this series, I explained why it’s important for hygienist to be able to build strong emotional connections with patients. Connection skills, what the experts call EQ,  come more easily to some people than others, but all of us have times where we fall […]

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May 9th, 2017

If You Want to Help Your Patients, You Have to Learn to Connect: Why You Need to Be a High EQ Hygienist (Part 1 of 2)

This article was printed in Modern Hygienist. You can tell the patient in your chair is frightened. She tenses up when you ask her to open her mouth and grimaces before you even touch her teeth or gums. Her mouth is in pretty bad shape, and when you mention something about tartar, she starts to […]

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April 3rd, 2017

Your Practice is Dynamic, So Why is Your Site So Boring? Upgrade your dental website to attract more engaged patients in 2017

Is your website a dynamic portal for your practice, or a static, online brochure? For too many dental practices, creating a website is the equivalent of checking off an item on a list. You hire a designer, you approve the final draft, and you put it online. You pay the web hosting service once a […]

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March 7th, 2017

Communicate and Educate! Reducing Team Tensions to Improve Customer Service and Patient Experience

The day had gone wrong from the start. The computer system was on the fritz, and patient check-in was taking forever. The hygienists were having trouble accessing patient charts. There was no way to book new appointments. Everyone was trying to use paper-based workarounds, and their frustration levels soared.  Meanwhile, the waiting room filled up. […]

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February 9th, 2017

How one hour a week can turn your practice from good to great

How one hour a week can turn your practice from good to great As a dentist, it’s understandable that you tend to focus your energy on taking excellent care of your patients. It’s what you’re passionate about, it’s what you went to school for, it’s what you know. It’s easy to focus on what we’ve […]

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December 22nd, 2016

Happy Holidays from Productive Dentist Academy

Our Tribe has grown. It’s been quite a year. A year full of cheer, another year we’re still here! We are grateful and faithful as we look ahead, to a year that promises bright times are ahead. This season we wish you a happy heart and healthy body, surrounded by those you love. We created […]

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August 12th, 2016

Mentoring Associates

Q: My team does not interact with the Associate in the same way as they do with me. What can I do? A:  Ah, the substitute teacher syndrome! Mentoring Associates on communication style is one of the toughest aspects of being an owner. Without proper training, the team gains mixed messages. Whenever there is confusion, […]

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July 27th, 2016

3 Ways to Succeed at a Referral Program

One of the most effective ways for the practice to grow is through an internal referral system. The referral program is created as a Thank You program for your existing patients. It is designed to give your patient’s an incentive to refer their friends, family, neighbors and colleagues. A referral program allows your marketing dollars to be spent after a referral […]

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July 5th, 2016

Does a Fast Start Make a Great Finish?

We’ve all experienced the excitement of cheering for our favorite athlete or team, especially when they have a great start! While it is important to take an early lead, that is not always the determining factor in who wins the game; the same is true for dental marketing. Most practices focus on measuring “fast start” […]

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June 28th, 2016

Backbone or Wishbone?

Running a successful business requires dedication and leadership. There are only a few naturally born leaders. The good news for the rest of us is that the strengths of leaders are acquired skills. How do you stop “wishing” and start leading? Step one is to develop a backbone! Backbone is an internal certainty that things will work […]

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June 16th, 2016

Three Steps to Increased Productivity (Part 2)

PART ONE Increasing productivity is achieved through intentional activity. It doesn’t just happen, or magically appear. The doctor and team must work together on a daily (sometimes hourly) basis to continuously improve. In this three-part series, we’ll discover the measurable activities that occur to help you continuously rachet up production. These activities include: Diagnosis / […]

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May 31st, 2016

One Little Known Secret to Improving Your Telephone Greeting in the Dental Office

There are hundreds of phone training systems available in dentistry, and you may have been through many of those yourself. No doubt, if you work in any industry where the telephone is the first point of contact, you understand the importance of handing that initial greeting in the right way. Most likely, you have learned […]

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Academy of General Dentistry | PACE: Program Approval for Continuing Education

Productive Dentist Academy is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 10/1/2016 to 9/30/2020. Provider ID# 217561