Maximize The Value of Your Dental Practice Today! | Schedule Consultation

Episode 158 – Building Patient Loyalty with Shawn Zajas (Part 2)

“I’m trying to get a paradigm shift with patient care. It’s not about the toothbrush…it’s about the patient experience.” -Shawn Zajas

How can I create loyal patients?

If you’re like most independent dentists this question is on your mind a lot. After all, you bear the burden of meeting or exceeding your patients’ expectations from the moment they walk through your door.

But perhaps a better question to ask is: How can you stay top of mind in patients’ minds?

In our last episode, we dove deep into how you can stand out so you’re not viewed as a commodity. Today, we get into the nitty gritty about ways to extend your care beyond the chair and into your patients’ lives.

We here at Everyday Practices Dental Podcast believe you deserve patients who are loyal to your practice. You’ve attracted awesome patients. Now, let’s make sure you keep them!

Today we bring you the second part of our fast-paced, applicable conversation with Shawn Zajas that covers:

  • Frequently missed opportunities for capturing patient loyalty
  • What your giveaways are telling patients about the quality of the care you serve
  • How to know what patients are returning to your office

Never miss an episode! Subscribe on iTunes & Spotify. Visit us at http://www.everydaypracticespodcast.com

EPISODE TRANSCRIPT

Dr. Chad Johnson
So when you’re helping dentists out what do you see as missed opportunities for them? Like, you know, when you’re meeting with them in the hallway, to talk about your services and product? I don’t know if exactly you call what you do a product even though there’s a product associated with it, but it almost is a service altogether, or you know, like what you offer? How do you define it, I suppose would be a good question to ask.

Shawn Zajas
Yeah, I mean, ultimately zonas, the company name but the brand that the patients would interact with this care beyond the chair and we refer to it as a care program and basically, we just say, hey, as a practice, you really are trying to be meticulous about what that patient is experiencing. The second that they come into your practice. The second they come into your door that they’re in the chair and the OP and all we’re saying is extend that care even beyond the chair, through what our program is and back to what you were saying chat about what is it that I see sometimes that they miss in relation to when I’m sharing things with them. Like, people asked me, why are you wearing a shirt that says stop selling electric toothbrushes?

And basically, it’s because I’m trying to get like a little paradigm shift here where it’s not about the brush, you know, oral Bian Sonicare are great products, great brushes, you know, there are clinical studies on them and they’ve done such a great job marketing, that the professionals choose our brush, and that if you have that brush, too in your practice, it’s gonna make consumers view you as a professional, well, you know, Costco has it, and so does Amazon and so does every retailer because, at the end of the day, the real partnership is their partner with those companies and the economics of it make it that way, you know, they’re a great company but I didn’t, I never wanted my brush to be about the brush. It’s an amazing brush, you know, you guys have brushed with it. It’s great. I wanted it to be about what it could do to elevate the patient experience and in turn, really set the practice apart and that’s why I ended up creating the whole care beyond the chair ecosystem around it.

Dr. Chad Johnson
Just so the listeners know too. I’m a huge Sonicare Philips fan historically, and I was reluctant to meet to talk with you about your program because I was in love with mine now after I got done talking with you. It’s funny because sometimes at a workshop we ask which brands are you loyal to. I would answer Ford. I would answer Philips you know, like a Philips Sonicare it’s like I’m pretty loyal to Philips Sonicare because I have been selling them exclusively in my office for 15 years. Wow.

Before I met you and I and so I gave it a try. really liked the brush but we also like being able to offer that to patients and, and we offer it to our perio patients as an adjunct for them to take home and get started, you know, we don’t even well, we build it into our charge for scaling and root planing and I’m saying this for the listener’s sake and so it’s kind of neat to that, that we let them know you keep coming back and we’ll replace your, your toothbrush had no charge and that’s a cool supplement to let people know that we’re taking care of them and I think one of the first conversations that we had number one, I walked up to you and I don’t know how well you embraced my nerdiness let’s just say that because number one I went up and I was like, is Donna is that German or something for tooth and you’re like, Yeah, how’d you know that? I was like, I don’t know, like zine and there’s a lot of different brands that you know, like within dentistry that has C him and so I was like, that kind of just reminds me and you’re like, yes, you get it and then the next thing I said was that care beyond the chair that the lettering looks like Carebears

Shawn Zajas
Your memory is impeccable.

Dr. Chad Johnson
Yeah, but do you? Do you remember like that was that was on purpose, wasn’t it that you use the fonts of Carebears? I think there’s there’s a childlike trust nature to people seeing that and ragged, you have to be like herding out over some of that isn’t interesting Have you seen the care beyond the chair? Did you ever put that together?

Regan
So I didn’t take care of her together with this. Oh my gosh, although I was like, Yes, I see it now and I was a huge Carebear fan and this is a fan freakingtastic marketing technique. Car companies will do it often so especially with high-end luxury cars, Corvette is famous for it, they will pull colors from their target demographics’ childhood say the 57 Chevy, for example, had this certain particular red to it and they will pull it through in an anniversary Corvette model because they know their target demographic is going to recognize even subconsciously that color too. Happy childhood memories. You want to connect with your demographics, happy childhood memories, and careers perfect for it. Yeah, how you blew my mind with that. I didn’t even know that you notice that Chad, but that’s really cool, Shawn, that you did that.

The other thing that blows my mind with this is to think about when you give someone a disposable toothbrush so it’s nice, it’s nice to get a gift and you think okay, well when this one’s out, right? It’s a nice, it’s, it’s yes, it’s so they might be blind to it so there’s a bit of blindness that goes with it but it also is subconsciously saying you know, this is just gonna wear out and you just throw it away so it’s got a very disposable attribute to it. That is in the transactional level of conversation. That’s that commodity style of conversation. If you’re giving something that you know, you can use again and again and again, that subconsciously builds that layer of trust, meaning, you know, your smile will also be durable. Your smile is not a throw-away. We are going to continue to keep your smile in great health.

Dr. Chad Johnson
Okay, that’s new to me. That’s pretty cool.

Shawn Zajas
So hold on to the fact now we know when Reagan gets like completely blown away. She uses the word fan freakintastic. Yes.

Regan
Freakintastic. That was pretty cool.

Dr. Chad Johnson
I hate when she swears like that it just

Shawn Zajas
we’re just gonna give an awkward pause after that.

Regan
I accidentally sent one of our team members a text I meant for my husband, and it had a swear word in it and she was like, What’s going on Reagan? And I said, Oh, I meant that for my husband and she said, I’ve never heard you swear and I was like, well, when the microphone turns off, Baby,

Dr. Chad Johnson
what is the text you still haven’t heard?

Regan
Yeah so there’s a lot of psychology that goes, you know, behind exceptional marketing and creating value and really, that’s what you’re doing. I think, Shawn, as you’re taking something that everybody knows exists, that anyone can get pretty much anywhere, but you’re attaching value and you’re attaching a conversation to that What gave you that idea?

Shawn Zajas
Okay, so specifically what part would the idea be? I think I think it’s too, too much of an abstract question.

Regan
I understand care beyond the chair. Because to create an exceptional patient experience, there needs to be a brand experience that’s outside of the operatory so I understand that but why toothbrushes and how did you marry the two together? Instead of giving away a disposable toothbrush, we can provide, you know, top patients with this as a gift or perio patients or whatever patients we want as a gift, and then invite that conversation of you to know, I’ll give you the Free head and you’ll be it’ll be our recurring gift to you.

Shawn Zajas
So to quote Victoria, which is kind of funny that she said that she’s like, wow, Sean, you are given lemme lemons, and you made lemonade, which is interesting that she was viewing electric toothbrushes, lemons, but basically, yeah, my dad has a dental supply company and along the way, we ended up creating a really amazing electric toothbrush but I didn’t want to just sell it as an electric toothbrush and here I am and I have all these friends that are dentists. I’m in dentistry, and I’m like, Hey, guys, what, what bothers you?

What problems do you have? What keeps you up at night, and some of them were like, I don’t know which patients are coming back so this whole time, I’m thinking, Okay, I have an electric toothbrush. There are now programs like Dollar Shave Club, and Harry’s that are hitting the market where there’s this subscription model, direct to consumer, and I’m thinking with the new model, and with the pains in dentistry, how do I create something that’s a win for the practice and the patient?

I don’t want gonna to be the one that’s getting all the credit. You know, when when the patient gets free replacement heads for life, they don’t think is Ana, they think Dr. Johnson, they think chat, they go thank you for taking care of my oral health. Because Chad’s the one that looks like a hero, not my company so my whole thing was how can I get in the background, and make practices look like heroes to their patients, instead of it being something where the practice introduces the patient to my company and then now all of a sudden, that’s the end of the relationship and now it’s just me and the patient directly? I didn’t want that so that’s pretty much how it came about. I was just trying to figure out how I could innovate with a new model, and how it can make practices like heroes.

Regan
What has so Chad you used on it in your practice? Correct? We do. What’s the feedback been so far? Do you have a hygenist handed out? Do you hand it out? What is the conversation been so far?

Dr. Chad Johnson
Okay, so this is where I fall short and describe it. This is where I fall short and describe it because my hygienists have more hands-on with this. Hands-on Zhan the year it Yeah, sorry. There’s somewhat of a joke in there but, um, so I asked them before Sean, we had you on you know, and yeah, so we, we are, we’re charging, you know, fee for service for our scaling and root planing and so in order to bring an extra value, when we give them the toothbrush and we actually have it in a veranda bag that looks like a shopping bag so it’s not just like a little, you know, cheap, thick plastic bag, which I wouldn’t be against it, not me per se, but this, it looks like something that you could reuse at the grocery store and so it’s got our brand on it, you know, with that in there and I feel like it brings a lot of value but, you know, the best conversations for that, honestly, would be with the hygienist because they’re getting to be the ones that you know, gift it but we’ve had a good response from it. I mean, you know, we’ve had good loyalty to it and again, I’m, I’m a big fan of it. That it’s got a higher frequency than most of the other brushes, which is also a nerd kind of thing, you know, because Sean asked me is like, which set did you use? And I was like, it’s not it’s

Regan
oh my gosh,

Shawn Zajas
literally, we don’t even know each other that well and I asked him that and that’s the fact that he responded that way. I was like, wow, this guy is unbelievable. His

Regan
the brain is very big Sean so he plays the piano he sees Okay, he’s very athletic. He’s gifted at languages. I don’t know. Yeah, he’s a gifted he, he’s figured out his brain is wired in such a way that he can just absorb information quickly.

Dr. Chad Johnson
So I’m no surprise that I love you guys so much because you’re like peas in a pod with me.

Shawn Zajas
So Chad, I don’t know if you know, but we changed. We didn’t change things up. We added one dimension to the program that wasn’t around when we first met when you guys signed up and that is based on the fact that what you guys were just saying about manual brushes is that patients simply expect it right. Yeah, so I’m thinking how is it that I can create this patient experience that is the most unexpected so like pioneers like Chad like originally, we didn’t have it set up in our program where it’s like, oh, incorporated into perio with SRP. It was just forward-thinking dentists like Chad that are like, Oh, this is what I’m going to do and I’m like, That’s a great idea so taking it a step further.

What we do now is We found a way to actually put the patient’s name on the brush as well so what practices are you did gay? Yeah so So what practices are doing is a patient completes treatment, or whatever point and they just signaled to us, this is a patient we want to give the brush to. Now, I don’t know about you guys, but I love receiving packages in the mail and 99.9% of them, I know, I’m getting them because I’ve ordered them right like Amazon’s coming and I’m still excited to open the box. Well, now this patient opens a box from their dental practice, and they’re not expecting that so that’s one unexpected, they open up the box. It’s this beautiful a box again, that you know, the product that looks great unexpected, they open it up and on the insert, it speaks directly to them from that practice, telling them that they’re not just a patient, but their family.

Another thing unexpected and then they remove that insert, and they don’t just see the practice logo there but they see their own name on the brush, like patients for Mark in a good context on what is remarkable and this was just us saying, Hey, if you want to give your patients the best, now, now imagine could you take a patient that’s indifferent and make them care because of this? I don’t think so but imagine a patient that already likes you guys already likes the practice, maybe there’s a patient that already is kind of has this fire, they’re already telling their friends about your practice and then they received a gift in the mail. It just lights a fire under those that are already predisposed to like you and now all of a sudden, imagine the organic referrals you’re gonna get because you’re just increasing that intensity, you’re equipping people that are going to share with an easy story to share about your practice. Right?

Regan
You know, when we mentioned that branding is tangible and intangible so the name the experience of getting that completely unexpected moment with your name on the brush itself, is huge. I mean, go Google Starbucks case studies on personalization, Coca-Cola on personalization, when they started putting these you know, names on the soda cans and how popular that was. Remember that? Yeah, what I didn’t think about before but I can easily think of now is the internal influence and the intangible effect that that has on your team chat as well so for example, my last dental visit, I love disclaimer, I love my dentist and I love his team, very much.

They said at the end of my appointment like do you want Did you want the toothbrush and the floss? Did you want that? Anyway, that was the tone? And I was like, Yes, I do. Of course, I do. Like, duh and I just remember thinking she’s not excited about it either. Like she’s not excited about it. I think she’s probably blind to it dental teams are blind to it but what does it say from an owner’s perspective, we’re going to do this for the patient and now I’m going to make it fun for you like Chad handy delegating that to the hygienist and having them have that conversation and getting them to present with something that’s unexpected, that actually takes the hero from you to the team to deliver that so you’re infusing an intangible brand asset in that as well by sharing the unexpected moment with your team and getting them excited about it again.

Shawn Zajas
Okay so here’s some trivia. Let’s see. Self-help authors chapter four or five of their book said that the sweetest word to a person is their own name. Oh,

Regan
is it it’s not a good degree. I read it so I know I have it. Gift ology is it reciprocity is that

Shawn Zajas
I don’t know what it is. It goes way back further. It’s all still Carnegie. How to Win Friends and

Regan
Influence. Yeah.

Shawn Zajas
And it’s just this No, no sound is sweeter to someone’s ears than their own name and it’s just like, you know, I was thinking like, what would that word be? Would it be love? Would it be pleased? Would it be yes and then all of a sudden, just drop that it’s their own name and I’m like, wow, that’s so true and that’s why the case studies with Starbucks and Coca-Cola. That’s why personalization works. Because if you have a great brush, and you have another great brush that’s gifted to you, and all things are pretty much equal except one has your name on it. Chances are you’re going to use that one.

Regan
You’re definitely going to use that one. It has to be a pattern interrupt. I wonder where in your brain when you hear your name, specifically, something must light up. I’ll tell you growing up I never heard anybody else named Reagan. Never other than President Reagan. There were no Regan’s around me at all and now it has become quite a popular name so when I’m out in public, I hear Reagan every time I do because I never heard it. Yes, I immediately snap. Some like me, me. No, it’s not and it’s not me so there’s gotta be something there too that there’s a science behind it. It’s got a trigger something. The sweetest part is the nice emotional way to say it, but It neurologically, there’s gotta be something going on there and it’s brilliant that you’ve brought that into this experience.

Shawn Zajas
Thank you and Chad, thank you for the curveball of honoring me. I appreciate that. I didn’t get to say thank you for that.

Dr. Chad Johnson
Yeah, you bet well deserved, man. Well, that’s a natural wrap. We’ve had too good of a discussion, we’re gonna have to just cut this down, because this is just

Regan
we’re gonna have to have Shawn back. That’s two episodes.

Dr. Chad Johnson
Yeah, no, yes. Shawn, thank you very much for coming on and bringing good content from a different angle. I think it’s, it’s always cool it well, no, it’s always difficult when we’re talking authenticity. Because at that point, it puts people’s authenticity feelers up and I hope the audience today could sense. The authenticity of you, as we’re talking about authenticity and I’m not trying to purposely overuse the word but my intention is to say, you know, like, as people start to think about it, and then they go, I don’t even know if this guy’s authentic, you know because we’re so jaded about being sold but, the derivative of authenticity was, was saturated today and wait to bring it. Regan. Likewise. Thank you.

Regan
Absolutely. This has been fantastic and when I see you, Shawn at the next productivity workshop, where we will bring our podcasting equipment and we can follow up with our conversation. There’s a lot of gold there. Oh, boy. The guys are putting up their guns, listeners, just so everybody knows.

Dr. Chad Johnson
Figuratively speaking

Regan
musculature. Yeah.

Shawn Zajas
We can’t Okay, you’re in Washington, Reagan. We can’t just throw out the word guns and think everyone knows.

Regan
That is not politically correct for me at all. Not weapons. No.

Shawn Zajas
So the next topic will just be about the aggregation of marginal gains and how that’s an important mindset to have

Dr. Chad Johnson
in 220 threes.

Shawn Zajas
Atomic habits Just dropped that I was reading it last night and I’m like, that is genius. Everyone’s looking for a big breakthrough but it’s all about those marginal gains and continuing to be consistent about that, though. It’s the 1% in all these areas that move you forward professionally, personally, in your practice. Right.

Regan
That’s our next episode. You have all been given a hint so we will be back with Shawn in the future in the meantime, go check out Shawn’s podcast, the authentic dentist you can hear Shawn as many times as you like and any other way how do we get a hold of you? How do we get a hold of you otherwise, Shawn, how do you want listeners to reach out?

Shawn Zajas
How’s your day? I have my pay my What does it call my

Regan
shot at

Shawn Zajas
my Zona perfect Yeah.

Regan
Well, thanks, John, for being our guest today, and thank you, Chad, for being a wonderful co-host as always. Thank you for listening to another episode of the Everyday Practices Podcast. Chad and I are here every weeks. Thanks to our community of listeners just like you, and we’d love your help. It would mean the world if you can help spread the word by sharing this episode with a fellow dentist and leaving us a review on iTunes or Spotify. Do you have an extraordinary story you’d like to share? Or feedback on how we can make this podcast even more awesome? Drop us an email at podcast@productivedentist.com And don’t forget to check out our other podcasts from Productive Dentist Academy at productivedentist.com/podcasts See you next week.

Menu
Need help?
Accessibility
Accessibility Options
Accessibility On Our Website

We are committed to continuously improving access to our goods and services by individuals with disabilities. If you are unable to use any aspect of this website because of a disability, please call (800) 757-6077 and we will provide you with prompt personalized assistance.

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon Naturally Speaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

If you are deaf or hard of hearing, there are several accessibility features available to you.

Closed Captioning
Closed captioning provides a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally visually displayed over the video, which benefits people who are deaf and hard of hearing, and anyone who cannot hear the audio due to noisy environments. Most of our website’s video content includes automated captions. Learn how to turn captioning on and off in YouTube.

Volume Controls
Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.

Read More About Accessibility and Why It Matters

Appointments
Need help?

Oops! We could not locate your form.

Do not include sensitive personal, financial, or other confidential information (Social Security, account number, login, passwords, etc.). This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Helpful Resources

Below are links you may find helpful when scheduling an appointment with us.

Notifications
Podcasts

Episode 196 – The Future is Bright

“There are lots of dentists out there who would love to be mentors....

Episode 196 – The Future is Bright (featured image)

Episode 223 – Charting New Territories, Part 2

“With a five or 10 year horizon, how do we reverse engineer this so...

Episode 223 – Charting New Territories, Part 2 (featured image)

Episode 99 – Requested Replay: Attracting Top Talent

“I don’t know how many will agree with me, but I will stand up...

Episode 99 – Requested Replay: Attracting Top Talent (featured image)
In the Press

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years.

from Dental Entrepreneur – Winter 2023 By Dr. Maggie Augustyn...

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years. (featured image)
From Our Blog

Investment Grade Practice™ News – December 2023

Dear Doctor, As we enter the final stretch of 2023, we reflect on the...

Investment Grade Practice™ News – December 2023 (featured image)
Follow Us On Social Media

Facebook

Stay informed on updates and upcoming events from our office.

LinkedIn

Connect and learn more about Productive Dentist Academy.

YouTube

Subscribe to our YouTube channel.

Instagram

View fun photos and follow our team on Instagram.

Your Privacy
Privacy Policy

This privacy notice discloses our privacy practices and the use of Google Analytics 4(GA4), an analytic advertising feature. This privacy notice applies solely to information collected by this website and the GA4 platform. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website and GA4 platform, how it is used, and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

While Productive Dentist Academy is the primary data controller, Google, in the context of providing Google Analytics service, acts as a data processor. We use Google Analytics 4, a widely recognized web analytics service provided by Google, Inc., to track user interactions and gather data for advertising purposes. As a third-party vendor, Google Analytics operates independently and maintains its own privacy policy, which can be found at https://policies.google.com/privacy. We carefully select our third-party vendors for their commitment to user privacy and adherence to data protection standards. As part of our ongoing commitment to your privacy, we implement measures to ensure that services like GA4 comply with our high standards of data protection.

GA4 collects certain personally identifiable information from you as you interact with our website. This information includes but is not limited to your device ID, IP address, and geographic location. The information collected through GA4 is used to analyze user behavior, optimize our website’s performance, and tailor our content to better serve your needs. This data is compiled and anonymized, ensuring that it cannot be linked back to individual users.

Please note that GA4 may share the information collected with Google and other third-party service providers to enable data processing and reporting on website usage. However, we will not sell, rent, or share your information, especially your personally identifiable information, with any third party outside of our organization.

Your Access to and Control Over Information

You have certain rights regarding the data collected by GA4. You have the right to do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

In addition to opting out of any future communications from us at any time, you may also opt out of the GA4 feature if you so choose. You can opt out of the GA4 Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or through the NAI’s. This link points to Google Analytics’ currently available opt-outs for the web https://tools.google.com/dlpage/gaoptout/ 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. GA4 also follows industry best practices to protect your data both online and offline.

To ensure data protection while we are using GA4, we are implementing additional security measures that include and are not limited to:

  • limiting data access, 
  • using secure protocols, 
  • managing data sharing with Google

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Contact Us

If you have any concerns about the use of GA4 or believe that we are not abiding by this privacy policy, please contact us immediately. We are committed to addressing any privacy-related issues promptly and transparently.

By using our website and consenting to the use of GA4, you acknowledge and agree to the data collection and processing practices described in this notice. For more information about GA4 and its privacy practices, please review Google’s Privacy Policy on this link https://policies.google.com/privacy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Read More About Our Privacy Policy and Why It Matters

Terms of Service
Terms of Service

Entering this site or the links accessible through this site, you agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by Productive Dentist Academy and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

All contents copyright (c) Productive Dentist Academy

All rights reserved, Productive Dentist Academy makes this website available to all users for the sole purpose of providing educational information on health-related issues.

The accuracy of website, information, and resources identified are not warranted or guaranteed, or intended to be a substitute for professional health advice, to contradict health advice given, or for health care of any kind.

Your use of this website indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy, or its suppliers or vendors, and are protected by U.S. and international copyrights.

Material on this site may be used for personal use only. Commercial use of any sort is strictly prohibited.

Use of Resources & Information
This site may not be used as a supplement or alternative for health care, and is not intended and does not warrant or guarantee the quality or quantity of any services of any of the advertisers identified; further, the information provided is merely for educational purposes, and its accuracy is not guaranteed. Do not use this site as a substitute for health care. Please consult with your doctor or other health care provider regarding any health questions you may have. This site may not be used for health diagnosis or treatment. Do not use this site to disregard any health advice, nor to delay seeking health advice, because of something you read or see in this site.

You understand and agree that neither Productive Dentist Academy nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.

Productive Dentist Academy expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

Other Internet Sites Links
This site also includes links to other internet sites created and maintained by Productive Dentist Academy’s suppliers, vendors, affiliates, or subscribers. Be aware that Productive Dentist Academy does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect Productive Dentist Academy’s opinion on the accuracy or the importance of these other sites; further, Productive Dentist Academy does not endorse in any manner any of the views expressed in, or products or services offered by these other sites. All information in any site by Productive Dentist Academy, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

Disclaimer of Warranty
Productive Dentist Academy and its suppliers and vendors disclaim all express or implied representations or warranties regarding the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Productive Dentist Academy is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability
With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through Productive Dentist Academy’s website, or any links to Productive Dentist Academy’s website, to the maximum extent permitted by applicable law, in no event shall Productive Dentist Academy or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification
You agree to indemnify, defend, and hold harmless Productive Dentist Academy and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each time you access this site. Productive Dentist Academy may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Miscellaneous
Productive Dentist Academy’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles or conflicts of law. Any legal action or proceeding between Productive Dentist Academy or its links, suppliers or vendors and you related to this agreement or this site shall be brought exclusively in a state or federal court of competent jurisdiction sitting in Skagit County, Washington.

Copyright
All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy or its suppliers or vendors, and are protected by U.S. and international copyrights.

Links
This site contains links to other sites. Productive Dentist Academy is not responsible for the privacy practices of other sites that are linked to us.

Questions
Should you have any questions or concerns regarding Productive Dentist Academy’s Privacy Policy and Terms of Use, please contact us.

Read More About Our Terms of Service and Why It Matters

Search
Search the Website

Use keywords in the search box below to find what you're looking for.

Go to the Top of the Page