Episode 187: Driving Transformation in Your Dental Practice

“If you want to change your practice, change your life, you need to go to PDA.” -Dr. Charles Major, Jr. 

It’s not what any dental practice owner wants to see: your schedule is maxed out, but your productivity is dropping. 

This is what Dr. Charles Major, Jr. saw happening in his practice. Twelve months after he opened his own private practice, he looked at his schedule and business numbers and saw a schedule so fully loaded there was no room for new patients. But the numbers didn’t lie – productivity was going down.

He knew he was missing something. He knew he needed to reverse the trend andhe knew the fastest way to turn the trend around was to get expert help. 

Like many of you who listen to this podcast, Dr. Major is an experienced clinician. In fact, he’s just about done it all: worked as an associate, practiced dentistry as part of a DSO, and been an independent practice owner. He has a solid dental pedigree, exceptional mentorship, and a savvy business sense. 

Which meant he knew the fastest, most efficient way to figure out the inefficiencies in his practice was to reach out for help. This was the perfect opportunity to jump on attending business CE that he’d been hearing about for years. So he signed up for the PDA Productivity Workshop. 

We love to make the lives of independent dental practice owners like you easier! Join us today as we talk to Dr. Charles about how he is building the practice of his dreams by streamlining his systems and building stronger relationships with his patients, including:

• The mindset he uses when approaching CE
• Takeaways he’s implementing in his practice
• Advice for those working as an associate, doctors working at a DSO, and doctors crafting their own independent practices

Never miss an episode! Subscribe on iTunes & Spotify. Visit us at http://www.everydaypracticespodcast.com

EPISODE TRANSCRIPT

Regan
Welcome to the Everyday Practices Podcast. I’m Regan Robertson, and my co-host, Dr. Chad Johnson and I are on a mission to share the stories of everyday dentists who generate extraordinary results using practical, proven methods you can take right into your own dental practice. If you’re ready to elevate patient care and produce results that are anything but ordinary, buckle up and listen in.

Dr. Chad Johnson
Hey, everybody, this is Chad Johnson on Everyday Practices Podcast the Everyday Practices Podcast is now rebranded, and we’re here today with Charles Major who’s near Nashville. Doctor Major. Where do you practice? Is it Hendersonville, or Murphy’s Murfreesboro? Murphy? Murphy? Yeah, that’s right. That’s right. So today Regan is on assignment in a special fancy place. So I’ll let her share that news later. But it’s just going to be me and Charles today. So just so you know. So, Charles, tell me, how many years have you been in practice?

Dr. Charles Major, Jr.
I’ve been in practice for eight, coming up on eight years in May of this.

Dr. Chad Johnson
Okay and where do you do school?

Dr. Charles Major, Jr.
I did at the Medical College of Georgia, which is now I believe, Augusta University because it’s changed names about eight times.

Dr. Chad Johnson
Okay. Did you go straight from undergrad to dental school?

Dr. Charles Major, Jr.
No, I did not. I took a year off in between dental school or undergrad and dental school. The reason why I did that, was to piss off my mom, number one.

Dr. Chad Johnson
Hold on, I just didn’t see that within the first 30 seconds. Be like, “Wait, whoa, all right.” Keep going.

Dr. Charles Major, Jr.
No, so I actually took a year off because I played college football when I was an outside linebacker. So I actually was I went to Citadel, the Military College of South Carolina, Division One was school, and I played football there for all four years, and I was there. Initially, I didn’t want to be an orthopedic surgeon, that wasn’t the initial career path that I chose, but then I went and shadow the dentist who actually was a classmate of my mother’s in college and after I shadowed him the very first time, he threw me in there, he said, “Get some gloves on you, if you want to do this, you need to do this,” and so the first very first patient he was working out when I walked into his office, I put on gloves and even have one the right size because they were all it was all good. Yeah, wrinkled up and I had no idea what I was doing. There was spit everywhere the patient was choking but after that, I picked it up and I love the dentistry ever since then, especially to see the cool things that he was doing and then also, he was an African American dentist as well, to and the fact that there were only three African American dentists in Charleston, South Carolina, and to see his role, or to see how he was a leader in the community, and everybody around him looked up to him, that kind of that was another thing that I said, wow, I really could see myself being in that position as well, too, but coming back to your question I did. I took a year off because in between dental school and or between undergrad and dental school, the school was very rigorous. So on top of the academic, on top of the military stuff that we had to do and then also being a student-athlete, I was I felt like I was to the max and I didn’t really have real college experience because I was we were locked up. We only got to get off campus on Wednesdays, Fridays, Saturdays, and Sundays, that was it. So I felt like I wanted to enjoy like, enjoy my college years per se and so to do that I was going to I worked in the dental office, the same one with Dr. Freeman at the time and I did my little fun college thing you want to call it in between. So that was the reason why I did take a year out but then also I did want to have a little bit of one-up in dental school as well too with the hand skills, lab skills, everything that comes along with that, and he kind of said that he said, “If you do what I tell you to do, you’re gonna be very well set, once you start, essentially.” Yep, and he is 100.

Dr. Chad Johnson
So you get done with dental school and do you? Like how did your practice start? Did you start your own dental, did you buy someones, did you, associate, first, how’s that looking?

Dr. Charles Major, Jr.
So when I graduated high school, I went, I moved to Atlanta. So I was in Augusta, Georgia at the time for dental school and then after Augusta moved to Atlanta after I moved to Atlanta, I did associate the very first office that I associated, and I was there for right around six months timeframe and then after I left there, I went to another practice and I was there for a little over a year, I think about a year and a half. So that put me close to two years and then right around that the time I left the second practice was when I met my wife, she actually lived here in Tennessee and met her and I was actually looking for an excuse to get out of Atlanta and she gave me the after I met her and fell in love. No, she was the one who said, “Look, I’m out of Atlanta. I’m done with this place,” and moved to good old Murfreesboro, Tennessee, which is 10 times smaller than Atlanta, Georgia, but a good place to grow a family. Great. It’s just a completely different mindset from here to Atlanta. I don’t know if you’ve ever been to Atlanta before.

Dr. Chad Johnson
I’ve been at both. Okay, you have an emergency passing through because like when we go from Iowa down to Nashville, or Chattanooga, or Atlanta, or, let’s say, Orlando, you’re driving through there. Right.

Dr. Charles Major, Jr.
Okay. What are you for? Yep, yep, yes, exactly. There, but then after I moved here, I worked with a DSO and I worked with the DSO for about four years. I was there with him for right a little under four years. When I opened my practice, and then I stayed with them for about eight months after I did open up my office and I ended up doing the startup start.

Dr. Chad Johnson
Okay, so that’s cool. So backup associate, what was one take-home point for listeners that are in dental school or an early associate? I know it’s putting you on the spot, but like, if you had, I’m not asking for three or 10, what’s one and it doesn’t even have to be the best one but what comes to mind as your you know, take-home point for being an associate?

Dr. Charles Major, Jr.
The biggest take-home point that I do have from being an associate is if you do not feel comfortable. In an office situation, you don’t have to stay in that situation. You’re in a professional career, you’re in a setting where you dictate treatment, you dictate how you want to treat patients and if you feel like somebody’s pushing you to do things that you don’t feel comfortable doing, do not stay in that position, because it’s a good fit for you at the end of the day.

Dr. Chad Johnson
I like that. Okay, so fast forward to the DSO, that was kind of cool, because that helped you transition while you were getting your practice started but what was your take-home point from DSL land, because you’ve done it off? I mean, really, think about it, you’ve done Association, you’ve done Association through DSO, you’ve done ownership. So like really, aside from retiring and selling, you know, you’ve in eight years gone through a good gamut that some people need to learn from so tell me DSO, what was your take-home point?

Dr. Charles Major, Jr.
I took off from the DSO learning as much as I could, because I knew I was moving towards practice ownership while I was with them. So when I was with the DSO that I was with, they weren’t, they were very pushy on the treatment aspect of it. So that was, that’s why I stayed with them as long as I did. They also had a very, very huge training component or c component as well. So I learned how to do sedation, I learned how to do Invisalign, I learned implants, I learned a ton of stuff with them and all of those big bigger procedures and making or helping me feel comfortable doing those procedures, that’s what the biggest tech comm I utilize every bit of the C education that was offered by them to help me to further advance my career essentially.

Dr. Chad Johnson
Yep. Cool. So eventually, you start owning your own and then you work your way out of the DSO contract. So looking into trying to maximize you know, your, your legacy and your you know, for your kids and stuff like that, how did you end up running into the PDA workshop? Like you know, so just for the listeners, that’s how Charles and I met about two months ago and so how, you know, like, how did you come about finding the workshop? Was that Meghan’s client, was that your find a friend’s client, what’s up?

Dr. Charles Major, Jr.
So when I was practicing at the DSO that I was there for Prior to opening up my office, it was a 45 or an hour and a half commute daily. So on that commute, there were 45 minutes there, 45 minutes back on their commute, I would listen to podcasts religiously party podcasts and audiobooks and that’s how I built up my knowledge about business, opening up an office just listening to podcasts like you listened to Bruce Baird, and just a whole plethora of podcasts and a lot of sense was so well versed in different pockets, I listened to a lot of really successful dentists, Mitch and Bruce beard and they said, “PDA, if you want to change your life, change the way you practice, you need to go to PDA,” and when I was with a DSO, I was like, “Hmm, I’m not going to spend that kind of money when I’m not even the owner of this practice. So it doesn’t make sense and they have their own way of running things. So that’s how they do it and that’s obviously I’m an associate here. So I’m gonna have that full autonomy with that.”

So I’ve been hearing about this PDA for a long time and then after finally get an office up and running, seeing some of the inefficiencies we were having and the biggest reason why we say, “hey, we need to go to this seminar,” is that we were starting, we’re hitting our 12 months, this timeframe and what we’re realizing is, at the 12-month mark, we were so fully loaded with hygiene recall, we didn’t have any room for new patients at all on our schedule and that was starting, we could start to see a decline and what our production and collections were, previous to the previous year there, even though like previous January was very slow because we only we didn’t have as much going on, but I could see a decline from where we were at, we obviously we had uphill traction going, and then it started to dip a little bit and that was one of the main reasons is the fact that we just didn’t have the influx of new patients and that’s when we say, okay, there’s something we need to do. There’s something that we’re missing and then I said, “This is a perfect opportunity for me to jump on what I’ve been hearing about for so long and that’s why we decided to make the trip.”

Dr. Chad Johnson
Cool. So you went and you were looking at, you know, the workshop with, you know, trying to figure out, okay, what inefficiencies can we help solve and how do we maximize our block scheduling and everything like that scheduling to production, which, to me was a brand new concept? I mean, was for it, because it’s a little bit of a variation on block scheduling, I mean, did it, did you kind of walk-in? I seriously, I think my hands were folded and I was like, what I mean, did that hit you the same way that you were kind of like, what do you mean scheduling to production and then if you’re blocking out six hours for these veneers, like why would you do that when you’re just when you only need an hour and a half? Are you were you thinking along that line at first? Do did it kind of Yeah. But you know? Yeah,

Dr. Charles Major, Jr.
I would well, I would say I’ve listened because I’ve already been listening and respecting. That’s what I wonder. Yeah,

Dr. Chad Johnson
if his pie which IS super short, but they’re to the point about scheduling, you are pre-prepped for it.

Dr. Charles Major, Jr.
Right. So I was so I kind of knew what he was talking about, because I heard him say it, but I didn’t know exactly how to frame it or how would actually work in daily practice but I will say I went in with my wife and we went in with a very open mind because we were willing to take in what we could and anything and like, you obviously know this because I did mention in the seminar, I do a ton of CE and a lot, mainly this is primarily clinical but every clinical CE I go to I was going with an open mind because they’re these people who are teaching these courses, they’re experts, they know what they’re talking about. They know what they’re doing, they’ve tested it, they tried it, they know all the ins and outs of it. So who am I just come in and say, “Oh, I know, I know all of this stuff? I know exactly what you’re talking about.” Sure. When I really, I don’t have any clue about business. So that’s what I did kind of I went in, I was I didn’t really know, but I didn’t know because I listened to it before, but I didn’t know exactly how to go about it. That’s a better way to put it.

Dr. Chad Johnson
Well, you know, I was awfully heavy the last 10, 15 years on clinical CE, but I think what really helped was the PDA workshops and learning under Dr. Bruce Baird was that it taught me how the soft skills to be able to sell it so that way, you know so that way patients say yes to the treatment. So tell me when you shared at the Saturday graduation, you were talking about risk factors and you wanted to implement that into your practice, so here’s accountability time on the podcast in front of everyone. How’s that discussion going with that with your patients? How’s the risk factors discussion going?

Dr. Charles Major, Jr.
It’s going great. I will have to say because now after hearing basically and that’s another component as well too is the having conversations with patients because going to all the C E-courses or clinical CE, I know a lot of different procedures but I didn’t really learn how to talk to patients about them and with PDA and talking about risk factors and just having the kind of or getting on getting to know the patient as well, too, of course, during a dental school, never treat a stranger all this and the third, but you never really knew what not treating a stranger meant. Obviously, I’m sure, yeah, correct and I am I will say I am a personable person. So I will get to know a patient but with what I learned from PDA I don’t feel I was not getting to know patients on that kind of level and so as soon as I came in, we already changed our new patient intake sheets I’ve been are even redid it so we have the sheets here. So we, every single patient, go through everything, What’s your occupation? When’s the last time you saw a dentist? What things do you like to do? So the staff is already taking notes on the patients, a lot of time I go into the room, I just have to look at the cheat sheet and just go ahead and open up the conversation again with them and I thinks I can even see just from that’s already been. It’s helped out immensely with just planning in-case presentations and things like that.

Dr. Chad Johnson
So what are some of your favorite one-liners that over the last couple of months that you’ve started to use? Do you find yourself saying, you know, whether it’s in the next four months, four years, we should, you know, find yourself saying one of those Bruce-isms or?

Dr. Charles Major, Jr.
That and then also, we’re not going to be able to fix you overnight. This didn’t happen overnight. We’re not going to fix you overnight. That’s a big one that I do use a lot as well, too and then how about the ones that make

Dr. Chad Johnson
Amazing how you’re just connecting with people? Yeah, you know,

Dr. Charles Major, Jr.
yeah and then also, the ballparking, as well, too. I’ve been doing, I’ve started implementing that. The biggest one, we do a lot of Invisalign and before I would just say, David, as always, like, talk to him about in the first question, how much? Sure and before we are like, yeah, let me get someone so to come in and talk to you about that. But now it’s down to the point, I’ll just say, “5000.” Just throw it out there and just read, read their facial expression and see what they say and then off of that, then we have another conversation does this fit into your life right now? What can we do to help for this to fit into your life, or if it doesn’t fit, then when do you see it happening is that six months, 12 months down the road?

Dr. Chad Johnson
So what I like about that is at first people are like, well, I don’t want to be pushy but the cool thing is if you actually broach it, and then you dial it back and say but I mean, you know you can do it or not do it. It’s all the same to me, you know, and you leave it up to the patient to decide what you gave them the opportunity to choose, is so liberating, because people a lot more than I think we assume, will choose to do the healthy option but a majority of dentists will say, “Well, I don’t want to, you know, talk to them about this or that.” I mean, that’s basically what it comes down to is like, Well, I mean, I don’t want to tell them, they have, you know, $30,000 of damage, they’ll get up and leave. It’s just like, well, right? If you actually just said that, what if you said, you know, this looks like it could be, you know, the $30,000 bill and then I even just will say frankly, that’s a lot of money. I mean, you know, how do you feel about that and it’s amazing because sometimes people say, “I was even thinking that I read online, it was 30 or 35,” and it’s just like, it’s so they knew and so I wasn’t the first one to broach it and now I get to say, “Well, what do you think? I mean, do you want to make a move to get that healthier Is now a good time,” just like you said, and they might say, you know, I’ve got three kids in braces right now and I’ll just say, “Hey, I totally get it. How about I make a note in the chart, and we’ll bring it up in a couple of years because I know it’s important to you but I also don’t want to overly bother you with it and one of the lines,” and trying to pick what his name was and he’ll you know, when he’s lectured at a PDA blue sky event before, it’s we’ll wait with you, you know, and using that line just It’s okay, we’ll wait with you and the pressures off now. It’s like we’ve discussed it. It might be a yes, it might be a no, it might be a maybe but you know, just broaching the subject at least feeling about where they want to go with it as opposed to not even bringing it up.

Dr. Charles Major, Jr.
Right and it’s funny that because I haven’t had one patient that I did throw it the number I was like, it’s right around 15,000 and he was like, the first response was like, he was like, “That’s kind of what I was thinking was going to be somewhere around there.” So he was already prepared and he knew and as soon as I said that he was like, “Okay, that’s what I was thinking.”

Dr. Chad Johnson
Well practicing that with patients. I mean, because you know, if I do teo $25,000 arches, and you know, so I’ll say listen, I mean I get it. This is expensive, but dentistry is full of expensive and more expensive but there’s no cheap dentistry. So, you know, when I’m looking at this case, you want to do upper and lower It’s gonna be 50,000 bucks and just to at least, like you said, kind of read them and, and the guy said, “I figured it was 25,000 upward and 25,000 lower. So when can we get scheduled?” and it’s like, but it’s cool because if you’re resolute about saying that, as opposed to feeling bad about telling someone that it’s, you know, 1000 or 1500 for a crown or something like that, that you can go in and say 50,000. I mean, you know, that’s a huge number to throw out but just to say it straight face and be compassionate to say, “I know, that’s a lot of money but I mean, I’m trying to help. You and I are on the same team. We’re trying to solve this problem and so I’m kind of your Yoda that’s trying to help you get to where you want to be and this is going to be what it’s it’s going to cost. I mean, do you want to move forward or do you want to think about it what, you know, do you want to do?”

Dr. Charles Major, Jr.
I want to real quick to another bruxism, as well, too, is the judgment-free, just like patients, no, because they come in and they already, as he said, they come in tensed up, they’re looking around at everything and then as soon as you tell them, they’re like, I know, I’ve just been dreading this appointment for a long time, because I know I got a lot going on this and the third and then I just sit there and talk to him. I’m like, “Look, I’m not going to judge anything that you did in the past, what we’re going to do is we’re going to focus on the future, you’re here right now and you’re here for a reason. The reason why you’re here is that you want to get better. If you want to get better, I will help you get better but at the ultimate thing, we’re going to have to do this together,” and as soon as we have that conversation, and I let them know that I’m not judging them, just like Bruce said that you can just see everything, just their shoulders get less tense, they just sit back in the chair a little bit more. There’s and it just opens up everything and then they start sharing a little bit more with you about why they don’t like this, and this, that, and the third and then we can just kind of have a conversation of what they should be expecting with everything moving forward. So yes, that’s that was another huge lesson that I took from that as well.

Dr. Chad Johnson
Well, so what’s your 10-year plan? What do you want to see in your practice?

Dr. Charles Major, Jr.
That’s a very loaded question. My 10-year plan, I do, I want to see, I want to be at a point where I’m not doing fillings anymore. I don’t want to be spending, wasting my time doing fillings. I feel like I want to be doing very comprehensive cases. I’ve been doing a ton of training and I feel like that’s where my passion is doing pretty much like Bruce said, seeing train wrecks and fixing the train wrecks. So that is my ultimate goal and passion. In order for me to do that, obviously, I’m gonna need to have an associated place for that and I also want to be at a point where I’m practicing more just because I want to have a fun person not because I need to need to make money in order to pay bills. Yeah, I want to feel, I on’t want to feel financially bound to doing certain things.

Dr. Chad Johnson
Do you think you’ll get there in 10 years? Oh, yeah, that’s my goal. Good. I respect guys like you, military personnel, and college athletes that have a different degree of tenacity to achieve a goal. You know, I love seeing that grit and I knew I had to know is kind of a softball question to lob at you. Like, do you think you’ll get there because I suppose the realistic answer could be like, “No, it’s probably going to take me 12 or 15,” but I just I can tell before I even asked, I was like, I think I knew the answer. I just wanted the audience to hear it. So I’m proud of you. That’s awesome. Hey, fill me in Meghan helps with your social media. So how does she attract her ideal patients, especially now that she’s gone to the workshop and gone through that marketing afternoon that we talked about that stuff.

Dr. Charles Major, Jr.
Well, she is. It’s funny to us that because now it’s just her focus right now It’s been a schedule, social media aspect, but we’ve been kind of talking about different ideas and patient meals and things I’ve definitely been discussing and that was another huge one was having raw testimony footage, so we don’t bring out our phones or cameras enough. I feel like in offices, we’ve had several criers break, patients breaking down to waiting outside hours over that mental fitness is now it’s one of those things we need. We’re trying to be focused on being ready and that’s whenever if I have a patient, “I’ll say hey, get your phone ready. So we can go in and record this.”

Dr. Chad Johnson
Yeah, I like that. So let’s say someone I’ve got two questions. Let’s say someone is hoping to do a scratch start, what’s your advice?

Dr. Charles Major, Jr.
My advice is location. Make sure you find the right location. That’s huge, that’s what has been key to our early a success. The reason why I say early on is because I don’t feel like we’re successful yet, but we’ll put in that’ll put everything in the right place in order for you to be successful because if you do If you don’t have the right location, because I obviously I’ve listened to quite a few podcasts and that’s one of the biggest things that I’ve heard is they didn’t have the right location and so they struggled initially. In that, I feel like that will take a lot of weight off your soul’s shoulders about worrying about getting patients to come through the door and so what was the question?

Dr. Chad Johnson
I know, I didn’t give you the second one yet but the second one is kind of like it. So the first one you know was, what would you, what advice would you give for a scratch start and you said location. So now let’s say that someone has done a scratch start, they’ve picked the perfect location, but they’ve still got some struggles, what would you tell doctors wanting to consider, or you know, like checking into the PDA workshop?

Dr. Charles Major, Jr.
Oh, yeah, so I would definitely tell them obviously, to check out the PDA Workshop, no, if ands or buts about it. There’s, I feel like there are different sets of courses that you should take a different point of careers when it comes to doing a startup or when it comes to certain areas of expertise that you’re looking into doing and PDA, I feel like if you’re going to open up an office, whether if it’s an acquisition or scrap store, you need to go to PDA because they will return retrain your brain from what you thought before and make it make sense in order for you to be successful in your business and then also obviously, like individuals like you who are faculty there and seeing your success and just hearing your stories and then even there were several other dentists there, who were who it wasn’t their first time there. There were quite a few dentists who were there that wasn’t their first time and just hearing their stories and how they went in and applied everything and they listened and when they listened they applied it, it actually it made sense and it actually helped them boost to get to the levels that they wanted to be there essentially.

Dr. Chad Johnson
Right. Well, cool, good. Thanks. Um, what’s on the horizon for you, like what’s this next year look like, as far as implementing let’s do clinical CE first, what are you looking at?

Dr. Charles Major, Jr.
Clinical CE, I am looking at, I just took an occlusion course this weekend and that just blew my mind with a lot of treatment planning because, as I said, I will I actually am. I’m a spear guy. So okay, know, your track right now. You’re obviously into a lot of you guys at the PDA, looking into kois as well, too and then what the occlusion courses I took this weekend, considering either Pinky or Dawson as well, too. So, but yes, no, this year is going to be a lot of surgery. I’m doing a big implant surgery continuum in Alabama. So that’s going to be my focus for this year, and systems, business systems, obviously and we also did do coaching as well, too. So we do have the PDA coaches, we’re starting that process as well.

Dr. Chad Johnson
So when are you gonna get started with that?

Dr. Charles Major, Jr
We actually had a meeting with Callie and Christine today. We had our onboarding two weeks ago and then today, we actually did the full breakdown of what we’re looking at the goals that we’re trying to set and it’s funny that you said, do I see myself being there in 10 years and that was a conversation we had with Christine today because Christine said, “This is, I want you, I want you to shoot for this goal because this is what goal is going to collection goal is going to help it make sense for you in order for you to pay your bills, and then also for you to make the money that you need to be making.” That’s right and when she said that she was like, “So how do you guys want to slowly step up?”, and I said, “No, we’re not stepping up. We’re gonna start that from day one.”

Dr. Chad Johnson
That’s what every office like there are some people that are more successful with going at their own pace and slow is I mean, I’ve just seen it work actually, that I have some PDA friends that have done slow and steady and it works for them really well, as opposed to necessarily, you know, like just going out the start gate too fast but then there are other people that are like, No, I’m all in and the cool thing is, there’s not a right or wrong, it’s what do you as the leader want to do, and then they’ll help you achieve it. So that’s awesome because like, basically, you’re kind of giving them the green light to be like, “Alright, let’s do it.”

Dr. Charles Major, Jr.
And that’s what they said, We’re gonna hold you accountable every step of the way. So

Dr. Chad Johnson
I bet I’m pleased because here I am. I’m seven years into coaching and I’m still, you know, trying to calibrate and rewire and get myself to be better and better and 10 years from now, I’ll be better but I still have improvements to make. I never would have thought that I’d be still at you know, at a point where coachability is a mindset right. You talked about that early earlier. Indirectly that you have to be willing to be like, I haven’t arrived I’ve arrived at a spot and that’s good. I’m better than I used to be, but I’ve got more growth and development to do so. Yeah, good for you. Well, hey, listen, I appreciate you coming on for the last I don’t know, half hour-ish and, you know, talking this stuff through this was really good content, I really appreciate that and hopefully, the listeners will not only get a kick out of some of these good nuggets, but maybe even a year from now we revisit with you and Callie, let’s say and say, “all right, so it’s been a year, you know, how’s stuff going? What are you implementing and stuff like that,” but I’m, I’m really proud of you and Megan, and it’s, it was good sitting at lunch with you on that first day and, you know, kind of checking in and, and that’s kind of why why why I wanted to get you on the podcast was to kind of give your story. So yeah, thank you so much for joining us today. much. Appreciate it, man.

Dr. Chad Johnson
Thank you for having me. I appreciate it.

Regan
Right Regan Robertson is here with Productive Dentist Academy. Get ready to join your favorite podcast host Dr. Bruce B. Baird, Victoria Peterson, Dr. Chad Johnson, and myself Regan Robertson at the nation’s number one dental business course that guarantees practice growth. That’s right, full emergency ease so you can consistently produce more, and align your team for results without compromising excellent patient care. Productive Dentist Academy has a special running this month that you can activate immediately. It’s called the PDA productivity bundle and we put this together so that you can attend this workshop which is happening from September 22, to the 24th in Frisco Texas at the Hyatt Regency along with tools to make sure that not only are you getting a great education on how to increase your productivity, how to communicate better with your team and your patients, increase your case acceptance, authentic market practice and more. You also get a two-hour business advisory session before the workshop to really get clear on what matters to you most so that you can be set up for success at the workshop and following the workshop, you get 12 months of access to PDA on demand.

That is the entire productivity workshop on demand for you to make sure that you are doing everything you can in your power to soak up all of that see and implement it come Monday morning, the next month, and the next month and the next month for 12 months down the line. Registration is now open. The tuition cost is $2,195 which is ridiculous because it’s regularly $5,528 for the productivity workshop attendance to our business advisory session and 12 months of access to PDA on demand. Hop on over right now to www.productive dentists.com/workshop to grab your registration today. Again, that is www.productive dentists.com/workshop If you cannot wait and you have to have it right now, email Brent brent@productivedentist.com. That’s Brent, b r e n t at productive dentists.com and we will save you a seat. I look forward to seeing you there. Thank you for listening to another episode of Everyday Practices Podcast. Chad and I are here every week. Thanks to our community of listeners just like you and we’d love your help. It would mean the world if you can help spread the word by sharing this episode with a fellow dentist and leave us a review on iTunes or Spotify. Do you have an extraordinary story you’d like to share? Or feedback on how we can make this podcast even more awesome. Drop us an email at podcast@productivedentist.com And don’t forget to check out our other podcasts from Productive Dentist Academy at productivedentist.com/podcasts/the-productive-dentist-podcast/ See you next week.