The Productive Dentist Podcast

Episode 3 – The Front vs. The Back

Posted by Bruce Baird | October 22nd, 2018

There’s a conflict in your practice. It’s a conflict between your administrative office and your treatment coordinators. What happens when your team is at odds what happens to your productivity? It’s pretty obvious that productivity goes down. So what causes this? It’s about communication skills; its about how the front and back offices communicate.

In today’s episode, Dr. Baird talks about how he solved the conflict issues between the front and back offices in his practice. It’s controversial. Your treatment coordinators will want to buck the system, but it works. Both front and back offices are tough jobs…so what starts the conflict and how do you fix it? Listen in as Dr. Baird discusses how he changed the set up and communication to empower his team and smooth the lines of communication and expectations to improve productivity in his practice.