PDA Conference March 13 -15, 2025 in Frisco, Texas

Self Reflection & the Dental Practice, Part 1 (E.239)


“There is nothing more heartbreaking than to witness somebody get to the stage where they’re ready to transition or retire and they realize, ‘Oh no. I didn’t prepare.’” ~Regan Robertson

Have you ever found yourself pondering, “If only I knew then what I know now?” If you have, then prepare to be inspired as Dr. Bruce B. Baird shares his wealth of experience and wisdom gained through years of dedicated dental practice and lifelong learning. Dr. Baird and Everyday Practices Dental Podcast co-host Regan Robertson share engaging anecdotes, profound insights, and invite listeners to reflect on their own journey and consider what they can do to enhance their professional and personal lives.

While we are on the topic of learning, Regand and Dr. Baird talk about the exciting details of the upcoming March  Productivity Workshop – a transformative event that is designed to empower dentists and propel their practices to new heights of success. From practical strategies to for enhancing productivity to invaluable insights on practice transition and legacy building, this workshop promises to equip attendees with the tools and inspiration needed to practice and live their lives the way they’ve always deserved.

Whether you are a seasoned professional beginning to think about transitioning your practice, or you are a newcomer eager to learn how the best dentists practice, this episode – and upcoming workshop – are not to be missed.

As you listen to this episode, please think about the following:

  • Consider your own journey and how you can leverage past experiences to fuel future success
  • What lessons and insights are you excited to learn more about at the March  PDA Productivity Workshop?
  • What new strategies can you implement to overcome challenges, achieve your goals, and create a thriving dental practice?

EPISODE TRANSCRIPT

[00:00:00] Announcer: The Productive Dentist Academy Podcast Network.

[00:00:03] Regan Robertson: Oh my gosh. If I’d only known this 10 years ago, man, I would’ve been a better leader 10 years ago. Yeah. Had I had these tools.

[00:00:10] Dr. Bruce B. Baird: Yeah. You know, that’s one of the things that I think is important is, you know, self-reflection. You know, it’s something that I’ve really, focused on as you get older, Reagan, you’ll start to realize this. You start looking back and you start saying, “Wow, you know, I wish I would’ve known that 10 years ago,” but it’s not, it’s not a negative. It’s as I wish I would’ve known it 10 years ago, but I do know it now. Hello everyone. This is Dr. Bruce B. Baird, and you’re listening to the Productive Dentist Podcast. In this podcast, I will give you everything that I’ve learned over the last 40 years in dentistry, working with thousands of dentists, and I’ll tell you. It’s not that my way is the only way. It’s just one that has worked extremely well for me. And, and I’d love to share that with you. So you too can enjoy the choices and lifestyle that productivity allows. More time for things you love, increased pay, better team relationships, and lowered stress. Let’s get into it with this week’s episode of the Productive Dentist Podcast.

[00:01:13] Regan Robertson: Doctor, what would an additional $219,000 mean for your practice? I mean, really think about it, 219,000. What would you do with it? That’s what PDA clients generated on average in just the last 10 months alone. You two can take control of your future today. Register for the 2025 PDA conference to get the five key frameworks so you can. the accountability and elevate patient care like never before. If you want case acceptance that skyrockets and stress that’s evaporated, this is the event for you. If it’s time to stop spinning your wheels and instead get the predictable growth you deserve, go to protective dentist. com right now and register for PDA’s 2025 conference March 13 to the 15 in Frisco, Texas. We look forward to seeing you welcome to a successful day. special cross collaboration podcast episode of The Productive Dentist with Dr. Bruce B. Baird and Everyday Practices Dental Podcast with Regan Robertson. Self reflection can be a powerful aid in our journey or a crutch that can bury us in that victim mindset. Bruce and I have joined forces for this special two part episode to provide insight on how you can use your past experiences to fuel your future success. This is an action packed two part series. just for you. Let’s dive in. Welcome to Everyday practices Dental podcast. This is your host, Regan Robertson here with a very special co-host. I have our co-founder, Dr. Bruce B. Baird, host of the award winning podcast, The Productive Dentist Podcast. Bruce, welcome to our show.

[00:02:42] Dr. Bruce B. Baird: Oh man, I’m so excited to be on here. I am super pumped.

[00:02:45] Regan Robertson: Tell me now what it means to be super pumped. And that’s a show on Netflix that is the story of Uber.

[00:02:51] Dr. Bruce B. Baird: Yeah, it’sthe Uber story. And it’s, uh, apparently I say I’m pumped a lot because somebody said, you say that all the time. So now I’m super pumped. I’m not just pumped. I am super pumped. So it’s a great, great show on Netflix and yeah, I don’t know. It’s, it’s kind of the corporate world and all of the stuff that goes on. So I found it to be really interesting and a lot of fun to watch and it’s one of those shows where, you know, I think it’s eight episodes or maybe 10, but you go through it like in one afternoon because you don’t want to quit watching.

[00:03:20] Regan Robertson: You just want to keep hitting the next button. I know how that feels. Chad and I just wrapped up a few weeks ago, reading the book, the hard thing about hard things. And that, uh, I got our CEO, Victoria Peterson, reading that book as well. It talks about private equity and even though it’s a fairly old book and it’s referencing private equity back from, you know, the early two thousands, it’s very relevant and it’ll be really interesting to see, even though it’s not dentistry or even healthcare, I’m sure you were able to draw a lot of parallels with Uber and what’s going on with Uber and their journey and I’m assuming they’re four way into private equity as well.

[00:03:53] Dr. Bruce B. Baird: Yeah, it’s, it’s really a fun, it’s a fun watch. So it’s one of those things where, you know, you pick up stuff if you’re living it, which we are right now, even going back as far as, uh, compassionate finance and working with AKKR and, and, you know, a lot of things like that. I had no clue what I was doing, but to watch this show, it kind of explained it to me, uh, three years after the fact, uh, of, of what it was like. So I lived it, but now I get to see it in a different light. So it’s, it’s really cool story.

[00:04:25] Regan Robertson: You know, I wonder if it’s by design sometimes that we have to go through the school of hard knocks. We hired a chief human resources officer, uh, Dr. Adrienne Reynolds, as you know, as you work with her as well and some of the tools that she’s given me as a leader in the organization, I have found myself saying what. What PDA doctors have reflected to me over the many years, which is, “Oh my gosh, if I’d only known this 10 years ago, man, I would have been a better leader 10 years ago had I had these tools.”

[00:04:51] Dr. Bruce B. Baird: Yeah. You know, that’s one of the things that I think is important is, you know, self reflection, you know, it’s something that I’ve really focused on. As you get older, Reagan, you’ll. Start to realize this, you start looking back and you start saying, “Wow, you know, I wish I’d have known that 10 years ago,” but it’s not, it’s not a negative. It’s as I wish I’d have known it 10 years ago, but I do know it now. And so if I’m not quitting, if I’m not giving up on life, then it’s always good. At some point, imagine if you were 25 saying, “I wish I’d have known this 10 years ago.” You know, or 30, “I wish I’d known this 10 years ago,” or 55 or 65. You know? So if you’re always self-reflecting and always looking back, I think that’s important. How did I get to where I’m at today? Well, I, I, I’d like to, I’d like to get, uh, I’d like to reevaluate or evaluate, not reevaluate, uh, ’cause you can’t do that but I, I’d like to evaluate how I got here and what are the things I did that were successful and maybe what are the things I did that might have hindered the path a little bit along the way so.

[00:05:54] Regan Robertson: Well, we do what we can until we know better and when we know better, we do better. I don’t remember whose quotes who kids that came from, but I think about that often. I love it. Explain it to my children. First time parent is what I say.

[00:06:06] Dr. Bruce B. Baird: You know, I love it. I do. I, you know, always evaluating what, what we’re doing and how we did it and, uh, could I have done it better? Because next time I do it, I, I, I’d like to be. You know, look back on the experience that I had and, um, I think it’s important in dentistry. It’s important in life. It’s important across the board. So the older you get, you really start to self reflect. And I think it’s very valuable.

[00:06:30] Regan Robertson: My favorite things about you in particular, and we’ve talked about this before, is your ability to use self reflection, but also combine it with the innovation of the future. I, I find your eyes are firmly fixated on the future and what’s to come. coming down the pike and one of the requests that we’ve had over the years and running the productivity workshop is what’s, what’s next, what’s next and you have been through an awful lot in the past that have given you the power to help people be self reflective perhaps before they need to be self reflected, um, and have translated that into, we’ve really exploded the workshop. It’s, it’s not a workshop anymore. It’s a conference. It has multiple events running at one time. Uh, how do you feel about the new conference that, that PDA has put together?

[00:07:15] Dr. Bruce B. Baird: Well, I have to say I’m super pumped because, you know, we, we were addressing increasing productivity through the productivity workshop, you know, increasing your production per hour and, and reducing stress and doing all those things but we really weren’t reflecting on practice value, true, the true value of a business and, and the way that the industry, uh, private equity and everybody else looks at dentistry as a business, and we weren’t really looking at EBITDA. You know, I say the word EBITDA to a dentist and they go, what’s EBITDA? You know, and you know, because most of us, we don’t live in that world, but to understand that if I can change my EBITDA by a hundred thousand dollars in my business, that could equate to five million dollars and I never looked at it until, you know, the recent, you know, the last five to 10 years. Now with Investment Grade Practices, that’s one of our conference, you know, one of the conferences we’re doing along with the productivity workshop, you know, because you’ve been through the productivity workshop, you’re, you’re a unicorn, you’re, you’re producing at levels that no other dentists are producing, but now you have the opportunity to actually truly understand what value means in a dental practice and you know, it’s not the kind of chairs you have. Uh, although I like having good equipment, I like having all that technology, but it’s how do I run my business? And what’s the value of my business if someone outside of dentistry is looking at it, which in turn means they may pay me for that later, increasing my true value of my business. And that’s what investment grade practice, the entire program is built to grow your value and, uh, that that’s huge. That’s, I mean, you don’t realize it because you don’t know it, but it is huge. Focusing on something like that and growing, like I say, a hundred thousand could mean 5 million, and we’ve never thought of it that way.

[00:09:14] Regan Robertson: There is nothing more heartbreaking than to witness somebody get to that stage where they’re ready to transition or retire or whatever milestone it is in their life. and have the oh no button of I didn’t prepare.

[00:09:25] Dr. Bruce B. Baird: Right. Oh my gosh and you know, I, I’ve sold my practice to Heartland back eight years before I retired. Oh my gosh. If I knew what I do today, oh gosh, you know, self reflection, all the things that we talk about. I wish, I wish I knew then, you know, I didn’t and that’s okay but I want to share that with everybody else, that’s kind of what our role is, uh, at PDA and Investment Grade Practice and everything else is we see people go through lots of different issues and if we can find ways to soften the landing or to, cause it is sad, somebody works 40 years in a business, 35 years in a business and they’ve made a great living. They’re making money on, on the go and that’s awesome and they, they’ve lived a great lifestyle, but they retire and they have, they have to retreat to a different lifestyle. You know, only 5 percent of dentists can retire at their existing level and gosh, that just breaks my heart. I mean, it really does because you should enjoy the fruits of your labor and the ability to do that. You have to do a little bit of planning ahead of time. You have to plan building an Investment Grade Practice, one that other people would see value in. You know, I joke a little bit. I thought, You know, and, and we build those, but when I retired or put, put away the handpiece, uh, I haven’t retired, but when I put down the handpiece, I thought Granbury Dental Center would implode because my production, I was 50 percent of the production in the office. I thought the whole place would just fall apart.

[00:10:54] Regan Robertson: I remember that. I remember you had some tentativeness, like you were going to bravely walk forward, but you did have those thoughts.

[00:11:01] Dr. Bruce B. Baird: I was worried about all the teams, Summer and Gay and Chan and the whole team. I was worried because if I leave, they’ll never be able to do it without me but guess what? We built an investment grade practice. We had, we had all the things in place, the systems, the, you know, the, the technology, the, the team , which, which all of a sudden Jeff comes in, Dr. Buskey, and he moves over into my role as the, the head producer and all of a sudden his productivity doubles. Yeah. I mean, doubled, literally doubled overnight and I’m like. “Wow.” You know, you know, and it was really good for me to see that because we’re all replaceable, but we’re not replaceable if we haven’t built a great business and so we can sell that business to somebody else and they don’t do as well as we did. Well, that’s not the kind of business I want to sell. I want to I want to leave that legacy practice to the next person so that they can take care of that legacy practice and they can grow it and, and so we, we haven’t missed a beat at Granbury Dental Center. It’s exciting that it still is what I plan for it to be even though I’m not there, if that makes any sense,

[00:12:11] Regan Robertson: it makes all the sense to hear your message, Bruce, of being the messenger and really helping people prepare so that their school of hard knocks isn’t quite as, as hard, uh, incredible and so in March, we have two doctors and, uh, you did mention, you said you’re retired, which you’re really not retired, but you hung up the handpiece. Well, we have productive doctors that are there that are practicing today and we have two of them that are going to be speaking as well as, as yourself, Dr. Maggie Augustyn, PDA faculty member. Let’s talk about her for a second and her story.

[00:12:42] Dr. Bruce B. Baird: Yeah. I mean, she, uh, she breathes life into, into the program because she’s dealt with issues. She’s dealt with a lot, but she’s come out on the other side. And those are the folks that we want to highlight. Dentistry is not easy. It’s, you know, no one said it was going to be easy. Uh, but to bring people that have come out on the other side and have always focused on taking great care of the patient, but maybe didn’t, didn’t understand the ideal way of going about it, not that there is an ideal, but to find ways to make life a little bit better to take those little bits and to stack them on top of each other and to come out on the other side with gosh, such grace. She is a, she’s a powerhouse, but Maggie is, uh, she’s somebody, when you hear her speak, you will smile and have tears rolling down your cheeks at the same time, because you realize, if she can do it, I can do it and, you know, I know people have looked at me and go, “He can do it, I can do it.” You know, and that’s, that’s part of, that’s part of what makes Productive Dentist Academy and all the programs we’re doing makes them real to the people that are there because they go, “Gosh, I went through that and maybe I can learn from others,” and so, and the people that come to the programs are people who want to learn. I’ve never been on the, uh, barbecue to beer circuit, uh, which is going to all the state meetings, you know, and, uh, because people are there just to get CE credits and I don’t want, I’m not going to go lecture and talk about, you know, my life and how, how the, the things that were good and the things that were tough, and I’m not going to go do that in front of a bunch of people who are just punching a ticket, you know, when you put the money down and say, I’m coming to the program, they’re there to learn and I love that. I don’t want to teach people that don’t want to learn.

[00:14:24] Regan Robertson: You know, Bruce, what this reminds me of, since I’ve had the honor of attending other dental events, and I, I would definitely not disparage other dental events, um, for, for bringing quality but one of the things that’s really tricky for an organization to do is to find a lineup of speakers that share the philosophy, the operating system. So some of the conferences, you know, it feels like you’ve got a Mac mouse plugged into a PC computer. They’re not quite talking at the same thing. They’re both really great individually, but maybe they don’t work quite well together and something that I just thought of, especially since I take so much away from what you speak, just as my own, as a speaker, I’m trying to learn how to be a better speaker. Both of you bring this level of authenticity that means you both have been great at self reflecting and you’re both looking out on the horizons with an abundance mindset and an optimism and I think that that makes a beautiful pairing between what she’s doing in practice today and how she. She’s used the philosophy of being productive and what that means for her but you two blend together so well, you both bring this amazing conversational quality and authenticity when you speak. Well,

[00:15:26] Dr. Bruce B. Baird: I appreciate that. I’m honored to be mentioned in the same sentence with Maggie because she is a somebody who is very impressive and I love hearing her share her story and, uh, and where she’s at, generational wealth. I mean, that’s one of the things that she said, you know, no one ever told me I could have generational wealth with what I’m doing. And yeah, you can, you actually can, so.

[00:15:49] Regan Robertson: I believe her. I think her headline, what was it like from 100 in the bank to generational wealth in three years, five years?

[00:15:57] Dr. Bruce B. Baird: It was like three years, going from a hundred dollars in the bank to generational wealth and all it is, truthfully, is setting the stage or preparing the table for a great, a great meal or a great business. You’re preparing the table for that and it honestly, uh, it’s not as difficult as many people might think, you know, if you do the right things over and over and over again, pretty soon you realize, “Oh my gosh, I have just created something that is awesome,” and you didn’t realize what you were created, uh, when you started, but you finish and, and, and not that you’re ever finished, that’s, that’s not a good word. You reflect back and you go, “Wow, I can’t believe we’re here,” and good grief. This is, you know, this business that I built can create generational wealth. But what’s more important to me than the wealth is it’s created a legacy type practice that will go on even far after I’m gone, you know, when I’m gone, people will still be reaping the benefits of going into that practice and getting top notch care, getting people that are on the same page, people that are care more about you than the money because as we always say, “The money always takes care of itself. When you take care of the people, the money takes care of itself.” You know, I’ve been one that’s never really worried about money. I didn’t have much growing up, but I never really worried about it. I always knew that I could create something or do something that would take care of me from a financial standpoint. So, but Maggie is, uh, uh, she’s a winner. I mean, I like, you know, I like hanging out with winners. I really do.

[00:17:29] Regan Robertson: Well, we have several more winners that are going to be at the workshop alone. Uh, Dr. Jackson Bean, was he at the first or was he later on? I can’t remember. He feels like he’s been part of the PDA community and definitely embodies what it means to be productive. He’ll be speaking as well.

[00:17:44] Dr. Bruce B. Baird: Yeah. Yeah. Jackson’s going to be talking. Jackson was at the first, the first program. He was my associate. Uh, he was actually, he was my student and he and about three other guys and you have 130 students and I’m senior class and he at the end of every lecture that I did, he would come up front and ask questions and he and his other buddies and all of those guys have just far exceeded anyone’s expectations. I think they far exceeded their own expectations, but that’s where a curious mind and realizing that I don’t know everything, the people who don’t know everything are the ones who become the most successful once they realize, I don’t know everything, but Jackson is one who has embodied, uh, he worked in our practice for four years, went and opened up his own practice in Greenville, Texas, amazing practitioner. Gosh, he, he was a productive dentist the day he got out of dental school. If you don’t see that. You don’t see that very often. No. He is one who really embodied that. He’s a great communicator. He enjoys being around people. He can make you feel comfortable at the drop of a hat and guess what? If you can learn to do those things, then you can be a successful dentist. Now, I also have to say, he does have phenomenal margins on his crowns and the quality is amazing because there are some people who can communicate and maybe they’re not the best dentists in the world, but that’s all the, all of us that really love doing clinical dentistry is the guy down the street that you go, “Why are people lining up on their doorstep?”

[00:19:20] Regan Robertson: Oh man,

[00:19:20] Dr. Bruce B. Baird: They make them feel great and Jackson’s one when he’s speaking, uh, you’re going to want to listen because he has got experience over the last 24 years in practice and, uh, I’m excited to hear him, I’m, I’m really excited to hear him talk. Because I’m going to learn something too.

[00:19:38] Regan Robertson: So it’s going to be amazing. I heard you say, you know, curious learner. I think what I see across the board with, with doctors that really are exceptional at being productive dentists, and they care about the value of their business, they have, they are curious learners with a grateful heart, and I see that in Jackson. He just beams when you see him in person.

[00:19:56] Dr. Bruce B. Baird: He does. I mean, he’s a, he’s a great friend. You know, it’s, it’s just so gratifying watching his journey in dentistry. It’s just been something that I’m like, “wow.” I don’t know. It’s, it’s, it’s something that just, you know, makes me smile ear to ear to get to watch him grow and to, I mean, that’s the people I want to, that we want to put in front of our docs and the people who come because you know, if Bruce can do it, I can do it. If Maggie can do it, I can do it and that’s the, that’s the story. Now. If a person comes to the program with a belief that I already know everything, then I might pick up a pearl. Those aren’t the ones who are productive. They’re not the ones who, who really take it to the next level. People that take it to the next level, the ones who listen to people say, “How does that affect me? Just, you know, how, how is this going to change my life?” You know, and I like putting. people in front of an audience that when people leave, they go, “I will never think about this topic the same way ever again.” You know, and to me, that’s critical. That’s important. If I don’t have something that’s going to change somebody’s perspective and I don’t really need to be talking. You know, you know, I’m not just sharing a bullet list of, of things that you need to do to do the perfect veneer. That’s not it.

[00:21:10] Regan Robertson: You know, I don’t know what it was in my life that made me change my thinking on this. Uh, I encourage, and I get really, really excited when my perspective is shifted. I think I’m going down the path and I know what I know and somebody comes along and says, “Have you tried looking at it from this perspective?” And I learned something new. It is probably the biggest dopamine hit. I get, I am so thrilled, but my hack has been in order to get me in that mindset, especially going anywhere. I’m learning anything. You know, what problem am I solving instead of thinking about my career track or anything that’s kind of sitting in the ego place? It’s, it’s what problem am I solving? How in your mind have you shifted that, that curriculum? I mean, I know we need to give credit to Victoria Peterson and all of the presenters there, because that’s a whole other host of presenters but what are some of the things that you feel we do an exceptional job at helping people be able to have more of a soft landing and prepare?

[00:22:04] Dr. Bruce B. Baird: Yeah, I mean, I, I think again, knowledge is power, you know? Mm-hmm . If you look at it that way, you know, and if you actually do the things that, you know, it is kind of sad people buy books and self-help stuff and they never read them, but they bought them because of the infomercial. Well, you know, for us. It is getting you ready to sell at some point, not, it may not be 50, it may be 15 years from it.

[00:22:30] Regan Robertson: Right.

[00:22:30] Dr. Bruce B. Baird: But if you’re, you’re at a point where you’re, you’re focusing on being ready and then what ends up happening is, um, you don’t know what the offer is going to be until you get it. You don’t know what your value is until you get it, but we can, we can accelerate that. We can actually let you know what your business is worth today and what it will be worth in four years and what you can expect to get from that business. Whereas most of us I’m ready to sell when I’m tired and I’m over and done, but that’s, that’s why 95 percent of dentists can’t retire at their pre retirement lifestyle and that’s sad. So we’re, we’re actually building your, your, you know, practice so that it is ready to sell. Let’s get together all the things that we need to get together so that it can be a smooth transition and that is, nobody’s, nobody’s teaching it. I mean, you know, who’s teaching that are the 1600 private equity groups that are coming in, trying to buy your business and they’re telling you what your value is. Well, that’s pretty stupid. That’d be like somebody you want to sell your house and somebody else tells you what it’s worth, you know? And I’m like, I don’t know, this house is worth X, Y, Z, but you know, that’s where the subtle readiness, that’s where Investment Grade Practices can make, can make your journey much better and much more predictable because when you retire, you want to go, I mean, I was in Cabo for two weeks. I just got back last week. I’m busy with private equity groups now and working over the next three to four weeks, but I’m going to go down again to Cabo for a week. I’m going to spend a little time down in Key West. I’m traveling, I’m living, I’m living my life and I’m able to do that because of the preparation that we did five years ago or 10 years ago and so most of us don’t think about it until it’s time to retire. I’m telling you, let’s think about it now. Not that you’re ready to retire but let’s do it so that you’re predictable. Let’s do it so that you know where you’re headed because there’s always a lot of security in it

[00:24:29] Regan Robertson: it. that made me think of, Bruce? A lot of times with people that I look up to and I aspire to, and I know this has got to be the same for you people, everybody listening right now, you’ve got to be on that same mindset. You always seem to me, Bruce, like you’re one step ahead, like, and that makes it fun because it gamifies it. So if I’m, if I want to be a Bruce Baird, I, I’m always like, man, that guy is one step ahead, one step ahead and it’s because. Of you preparing back that allows you that space in that runway, maybe that gives you that freedom to, to be constantly innovative and thinking about the future that way.

[00:25:02] Dr. Bruce B. Baird: Yeah, it’s, it’s been really fun for me. Cynthia has told me, she goes, “Why are you watching that video on printing technology?” And you know, “Why it’s been Monday, uh, all day Monday, really researching. AI in dentistry. Why?” Because I don’t know because I really want to know how AI is going to affect dentistry because I don’t want to find out after the fact. I’d like to kind of know where it’s headed and are there things that maybe I can do to help it get here quicker if it’s something that’s of value. So I’m always trying to find ways to do things easier. I tell Cynthia I’m the laziest man in the world. I mean she laughs at me, but I, I like finding better ways of doing things. You know, just because somebody says this is the way to do it, that doesn’t resonate with me. What resonates with me is, “Well, okay, and you’re amazing at doing what it is you do, but I wonder if there’s an easier way of doing it, you know?” And I’ve always been that way from the time I was in dental school. I, you know, I’ve always looked at a situation and said, “Okay, well, that’s awesome, but how can we do it easier or how can easier is probably not the right word. How can we do it more effectively? How can we do it, you know,” whatever that word is, but, and that’s just been my mantra for 68 years. I never really look at things saying, well, that’s the way it’s done. I need to learn to do it that way. Yeah. You have to know how to do it. So you learn and then you say, “Gosh, I bet you there’s a better way of doing it.” So I don’t know. That’s always been my mantra. Thank you for joining me for this episode of the Productive Dentist Podcast. If you found this episode helpful, make sure you subscribe, pass it along to a friend, give us a like on iTunes and Spotify, or drop me an email at podcast@productivedentist.com. Don’t forget to check out other podcasts from the Productive Dentist Academy at productivedentistpodcast.com. Join me again next week for another episode of the Productive Dentist Podcast.

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PDA Member Since 2019
Millcreek Family Dental
Bountiful, UT

Dr. Anthony Baird's Experience with Productive Dentist Academy

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Dr. Jon Ehlers
PDA Member Since 2022
Tiger Family Dental
Sedalia, MO

Dr. Jon Ehlers's Experience with Productive Dentist Academy

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Dr. Maggie Augustyn
PDA Member Since 2020
Happy Tooth
Elmhurst, IL

Dr. Maggie Augustyn's Experience with Productive Dentist Academy

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Drs. Clint & Kelly Euse
PDA Members Since 2008
Advanced Dentistry by Design
Carson City, NV

Dr. Drs. Clint & Kelly Euse's Experience with Productive Dentist Academy

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Accessibility On Our Website

We are committed to continuously improving access to our goods and services by individuals with disabilities. If you are unable to use any aspect of this website because of a disability, please call (800) 757-6077 and we will provide you with prompt personalized assistance.

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon Naturally Speaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

If you are deaf or hard of hearing, there are several accessibility features available to you.

Closed Captioning
Closed captioning provides a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally visually displayed over the video, which benefits people who are deaf and hard of hearing, and anyone who cannot hear the audio due to noisy environments. Most of our website’s video content includes automated captions. Learn how to turn captioning on and off in YouTube.

Volume Controls
Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.

Read More About Accessibility and Why It Matters

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Podcasts

Self Reflection & the Dental Practice, Part 1 (E.239)

“There is nothing more heartbreaking than to witness somebody get...

Self Reflection & the Dental Practice, Part 1 (E.239) (featured image)

Balancing Transparency & Privacy in Leadership (E.264)

“Privacy and transparency are values, and they can be conflicting....

Balancing Transparency & Privacy in Leadership (E.264) (featured image)

Preparing for the Sale of Your Dental Practice (E.142)

“Ninety-five percent of dentists cannot retire and maintain their...

Preparing for the Sale of Your Dental Practice (E.142) (featured image)
In the Press

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years.

from Dental Entrepreneur – Winter 2023 By Dr. Maggie Augustyn...

I’ve Arrived: From $100 in the Bank to Generational Wealth in Less Than 3 Years. (featured image)
From Our Blog

Why Every Dental Team Should Attend a Dental Workshop

In the fast-evolving dental profession of today, staying competitive...

Why Every Dental Team Should Attend a Dental Workshop (featured image)
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Your Privacy
Privacy Policy

This privacy notice discloses our privacy practices and the use of Google Analytics 4(GA4), an analytic advertising feature. This privacy notice applies solely to information collected by this website and the GA4 platform. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website and GA4 platform, how it is used, and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

While Productive Dentist Academy is the primary data controller, Google, in the context of providing Google Analytics service, acts as a data processor. We use Google Analytics 4, a widely recognized web analytics service provided by Google, Inc., to track user interactions and gather data for advertising purposes. As a third-party vendor, Google Analytics operates independently and maintains its own privacy policy, which can be found at https://policies.google.com/privacy. We carefully select our third-party vendors for their commitment to user privacy and adherence to data protection standards. As part of our ongoing commitment to your privacy, we implement measures to ensure that services like GA4 comply with our high standards of data protection.

GA4 collects certain personally identifiable information from you as you interact with our website. This information includes but is not limited to your device ID, IP address, and geographic location. The information collected through GA4 is used to analyze user behavior, optimize our website’s performance, and tailor our content to better serve your needs. This data is compiled and anonymized, ensuring that it cannot be linked back to individual users.

Please note that GA4 may share the information collected with Google and other third-party service providers to enable data processing and reporting on website usage. However, we will not sell, rent, or share your information, especially your personally identifiable information, with any third party outside of our organization.

Your Access to and Control Over Information

You have certain rights regarding the data collected by GA4. You have the right to do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

In addition to opting out of any future communications from us at any time, you may also opt out of the GA4 feature if you so choose. You can opt out of the GA4 Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or through the NAI’s. This link points to Google Analytics’ currently available opt-outs for the web https://tools.google.com/dlpage/gaoptout/ 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. GA4 also follows industry best practices to protect your data both online and offline.

To ensure data protection while we are using GA4, we are implementing additional security measures that include and are not limited to:

  • limiting data access, 
  • using secure protocols, 
  • managing data sharing with Google

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Contact Us

If you have any concerns about the use of GA4 or believe that we are not abiding by this privacy policy, please contact us immediately. We are committed to addressing any privacy-related issues promptly and transparently.

By using our website and consenting to the use of GA4, you acknowledge and agree to the data collection and processing practices described in this notice. For more information about GA4 and its privacy practices, please review Google’s Privacy Policy on this link https://policies.google.com/privacy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Read More About Our Privacy Policy and Why It Matters

Terms of Service
Terms of Service

Entering this site or the links accessible through this site, you agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by Productive Dentist Academy and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

All contents copyright (c) Productive Dentist Academy

All rights reserved, Productive Dentist Academy makes this website available to all users for the sole purpose of providing educational information on health-related issues.

The accuracy of website, information, and resources identified are not warranted or guaranteed, or intended to be a substitute for professional health advice, to contradict health advice given, or for health care of any kind.

Your use of this website indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy, or its suppliers or vendors, and are protected by U.S. and international copyrights.

Material on this site may be used for personal use only. Commercial use of any sort is strictly prohibited.

Use of Resources & Information
This site may not be used as a supplement or alternative for health care, and is not intended and does not warrant or guarantee the quality or quantity of any services of any of the advertisers identified; further, the information provided is merely for educational purposes, and its accuracy is not guaranteed. Do not use this site as a substitute for health care. Please consult with your doctor or other health care provider regarding any health questions you may have. This site may not be used for health diagnosis or treatment. Do not use this site to disregard any health advice, nor to delay seeking health advice, because of something you read or see in this site.

You understand and agree that neither Productive Dentist Academy nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.

Productive Dentist Academy expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

Other Internet Sites Links
This site also includes links to other internet sites created and maintained by Productive Dentist Academy’s suppliers, vendors, affiliates, or subscribers. Be aware that Productive Dentist Academy does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect Productive Dentist Academy’s opinion on the accuracy or the importance of these other sites; further, Productive Dentist Academy does not endorse in any manner any of the views expressed in, or products or services offered by these other sites. All information in any site by Productive Dentist Academy, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

Disclaimer of Warranty
Productive Dentist Academy and its suppliers and vendors disclaim all express or implied representations or warranties regarding the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Productive Dentist Academy is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability
With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through Productive Dentist Academy’s website, or any links to Productive Dentist Academy’s website, to the maximum extent permitted by applicable law, in no event shall Productive Dentist Academy or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification
You agree to indemnify, defend, and hold harmless Productive Dentist Academy and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each time you access this site. Productive Dentist Academy may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Miscellaneous
Productive Dentist Academy’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles or conflicts of law. Any legal action or proceeding between Productive Dentist Academy or its links, suppliers or vendors and you related to this agreement or this site shall be brought exclusively in a state or federal court of competent jurisdiction sitting in Skagit County, Washington.

Copyright
All materials on this website, including the site’s design, layout, and organization, are owned and copyrighted by Productive Dentist Academy or its suppliers or vendors, and are protected by U.S. and international copyrights.

Links
This site contains links to other sites. Productive Dentist Academy is not responsible for the privacy practices of other sites that are linked to us.

Questions
Should you have any questions or concerns regarding Productive Dentist Academy’s Privacy Policy and Terms of Use, please contact us.

Read More About Our Terms of Service and Why It Matters

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