Industry news, insider tips & the secrets for success.
Q: My team does not interact with the Associate in the same way as they do with me. What can I do? A: Ah, the substitute teacher syndrome! Mentoring Associates on communication style is one of the toughest aspects of being an owner. Without proper training, the team gains mixed messages. Whenever there is confusion, […]
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One of the most effective ways for the practice to grow is through an internal referral system. The referral program is created as a Thank You program for your existing patients. It is designed to give your patient’s an incentive to refer their friends, family, neighbors and colleagues. A referral program allows your marketing dollars to be spent after a referral […]
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We’ve all experienced the excitement of cheering for our favorite athlete or team, especially when they have a great start! While it is important to take an early lead, that is not always the determining factor in who wins the game; the same is true for dental marketing. Most practices focus on measuring “fast start” […]
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Running a successful business requires dedication and leadership. There are only a few naturally born leaders. The good news for the rest of us is that the strengths of leaders are acquired skills. How do you stop “wishing” and start leading? Step one is to develop a backbone! Backbone is an internal certainty that things will work […]
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PART ONE Increasing productivity is achieved through intentional activity. It doesn’t just happen, or magically appear. The doctor and team must work together on a daily (sometimes hourly) basis to continuously improve. In this three-part series, we’ll discover the measurable activities that occur to help you continuously rachet up production. These activities include: Diagnosis / […]
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There are hundreds of phone training systems available in dentistry, and you may have been through many of those yourself. No doubt, if you work in any industry where the telephone is the first point of contact, you understand the importance of handing that initial greeting in the right way. Most likely, you have learned […]
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As a single footstep will not make a path on the earth, so a single thought will not make a pathway in the mind. To make a deep physical path, we walk again and again. To make a deep mental path, we must think over and over the kind of thoughts we wish to dominate […]
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I know this sounds crazy, but as a leader, do you sometimes feel you would stand a better chance of catching a kangaroo than getting all your team players moving in the same direction? Team building can be tough, but we have some insider secrets that make it easier. My Top Three: Understand basic human […]
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So often Doctors get frustrated that they aren’t scheduling appointments after diagnosing. You talk about a lot of stuff with patients and it seems they’ve been educated on the reason they need treatment. But do they trust you? If they don’t – they rarely schedule unless they are in a fair amount of pain.
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Increasing productivity is achieved through intentional activity. It doesn’t just happen, or magically appear. The doctor and team must work together on a daily (sometimes hourly) basis to continuously improve. In this three part series, we’ll discover the measurable activities that occur to help you continuously ratchet up production. These activities include: Diagnosis / Case […]
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Baseball’s leading players have a batting average of .300. That means they hit the ball one out of every three times at bat. Think about it. The best of the best strike out two-thirds of the time! This type of “rejection” surely suggests strong personal belief in one’s skills. One look at a dental journal […]
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Many new doctors beginning their careers take a broad approach to marketing; often casting a wide net to attract “families”. This type of generalized marketing can often backfire without guidelines for succes. There are five common mistakes most dentists make in marketing to young families: Fail to track success Advertise convenience, yet have traditional hours […]
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Productive Dentist Academy is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 10/1/2016 to 9/30/2020. Provider ID# 217561
Bruce B. Baird, DDS is a well respected cosmetic and family dentist in the Dallas/Fort Worth area. His practice is located in Granbury, Texas. Dr. Baird’s expertise as an implant dentist has afforded him the skill to perform dental implant surgery and restorations since the mid-1980s. In 1990, he established the Texas Centers for Implant Dentistry, a mobile practice that allowed him to work with more than 25 doctors in the region. Recognizing his ability to help other dentists to achieve the same success he has experienced in his practice, Dr. Baird partnered with Victoria Peterson, RDH to create Productive Dentist Academy. The Academy has been an invaluable resource to dentists nationwide.
Editorial Highlights with Dr. Bruce B. Baird
“I have over 30 years of experience in management and coaching general, periodontal, orthodontic and oral surgery dentists. I am passionate about being a part of the PDA team, and am grateful for the opportunities to assist dentists and their teams in achieving new levels of success.”
Business, leadership and helping others has always been a passion of mine . Prior to entering the world of dentistry I enjoyed a decade long career with Washington Mutual Bank and JPMorgan Chase as a Bank Branch Manager. I was able to work daily with individuals and Small Businesses to help them achieve their financial goals. I became passionate about leading my large team to achieve individual and team goals. I joined dentistry when my husband asked for me to lead his dental practice through a major transition. I fell in love with the field and never left. Over the last seven years I have enjoyed learning all aspects of what makes a successful dental practice thrive. From dental assisting to practice management, I’ve done it all. Our practice is part of the PDA alumni tribe and it’s awesome to see PDA systems in action every day. I have a B.A. in Communication from San Diego State University. When not business focused I love travelling the world enjoying new cultures, great food and great wine.
“The world of dentistry is a great place to be. Through smart, goal focused leadership we get to improve our patient’s lives while enriching the lives of every person on our team. Productive Dentist Academy has an amazing way of innovating processes that make all goals achievable.”
“One of the biggest challenges facing assistants is time – time for training and time for patient care. Another challenge is earning the trust of the doctor in gaining more responsibilities once we are trained. The most rewarding part for assistants is the patient relationships – we really love our patients!”
Kathryn Gilliam, RDH, BA is a published author, consultant, and speaker who is passionate about empowering dental hygienists to elevate the standard of care for their patients. Under Kathryn’s guidance, dental hygienists become oral health care providers who powerfully impact the lives and health of their patients.
Comprehensive periodontal care results in improved systemic health and creates loyal patients who accept treatment and refer family and friends. This practice builder is a win-win for patients and care providers.
How may I help you? I’m your first point of service as you begin your journey with the Academy. I’m happy to assist you with pre-seminar homework, hotel reservations, or any special needs that you may have. My passion is to handle the details so that our doctors and teams can focus on growth and success. Working with PDA for over 5 years, I’ve been honored to witness the accomplishments of so many dental offices. Please let me know how I can support you!
Machell Hudson, RDH, is the Director of Oral/Systemic Wellness for Granbury Dental Center and a Hygiene Consultant with Productive Dentist Academy. She is certified in laser, trained in Productive Dentist Academy methods of productivity, attended the BaleDoneen Method Preceptorship. She fell in love with the dentistry at 24 when she became a dental assistant, though that career was short lived as she quit to attend dental hygiene school. She has worked as a hygienist for Dr. Bruce Baird at Granbury Dental Center for 10 years where she has applied her passion for hygiene and helping people. Machell feels blessed to have a job where she is able to positively impact the lives and health of her patients who she considers as family. When she is not buried in books studying the oral/systemic connection she can be found playing outside, walking her dog, or spending quality time with her son who she considers to be her biggest blessing.
Dr. Chad Johnson is a practicing general dentist in Iowa.
He has served as Visiting Faculty at Spear Education in Scottsdale, AZ as part of the CEREC Mentor Group, used CAD/CAM and CBCT since 2011, and has served as a CEREC Trainer. He graduated from the University of Iowa College of Dentistry in 2005 and is a Fellow of the AGD. He is the immediate past president of the Iowa Academy of General Dentistry, and he also participates in the AACD, the AAFE, and the ALD. In addition, he is a Diplomate of the International Dental Implant Association. Passionate about digital dentistry and practice management, Dr. Johnson is dedicated to helping doctors actualize their potential within their practices. In his spare time, he enjoys swimming, cycling, and recreational basketball.
Smile Maker since 1979. Thirty years in dentistry has combined my education in dental hygiene and marketing/PR nicely. I’ve been coaching doctors to achieve business success since 1996. Our systems are based on clinical excellence, team communication, and streamlining data. As a public speaker, I’ve had the opportunity to share the stage with Tony Robbins, and most keynote speakers in Dentistry. From 1999 – 2003, I was co-director of the aesthetic hygiene program for PAC~Live at the University of Pacific, San Francisco. Teaching with David Hornbrook, and a great team of mentors. In 2005, Dr. Bruce Baird and I joined forces to create Productive Dentist Academy.
Editorial Highlights with Victoria Peterson
“What I enjoy most about my job is helping doctors achieve their goals by holding them accountable for their own vision, increasing productivity and profitability while reducing everyday stress in the office, and reenergizing their teams.”
“If the Academy had a front door, that’s where you’d find me. Doctors and teams reach out to me everyday to see what we might accomplish together. I’ve spent years listening to doctors and teams from across the county describe the highs and lows of the profession. I’ve given hundreds of dental webinars and spoken at dozens of events on topics ranging from communication and marketing to dental caries. It’s absolutely amazing to watch our clients develop and I am humbled everyday by the trust and faith they have in the Academy”.
Editorial highlights with Chris Moriarity
Robyn is passionate about strengthening emotional intelligence to help others overcome limiting beliefs, break cycles of negativity, and interact in more constructive, productive ways. She provides solid strategies to help manage stress and turn frustration into positive action, career success and personal well-being.
“I believe at the heart of every business is the people and groups it serves. As a leader, I am responsible for developing and steering initiatives that create a positive transformation that enhances client experiences, employee satisfaction, and the overall market.
Success lies within teamwork. Fostering the collaboration between like minded businesses and teams to achieve the best results possible is a driving factor in my life. I help weave the vision of the company throughout divisions in a way that is consistent and translates seamlessly to the market.
My personal passion is in supporting the arts. A graphic designer, illustrator, and color guru at heart, it is our duty to help the next generation experience as many opportunities at flexing their creativity muscles as much as possible”.
“I arise in the morning torn between a desire to improve the world and a desire to enjoy the world,” E.B. White once wrote. “This makes it difficult to plan the day.” – Adam Grant.
“What our doctors appreciate the most from our Coaching program is that we provide a ‘safe place’ to vent frustrations. We give them peace of mind that we can help them handle their challenges and create wealth.”
Christine started her career as a dental hygienist and expanded her extensive clinical experience to include surgical assisting and office management. She went on to start a business in which she had national speaking engagements, became a published author, wrote and developed successful marketing strategies and worked as dental business consultant for both general and specialty dental practices.
Christine joined the Productive Dentist Academy in 2007 as a Business Development Coach. She has used proven skills and strategies to help dentists and their teams enhance communications, improve office efficiency and elevate patient care standards which led to their business success.
Currently, as PDA’s lead Business Strategist, Christine oversees the onboarding of all new clients by designing implementation strategies that move dental practices toward achieving higher levels of success through exceptional patient care.
The top 3 questions I hear from doctors are:
I take great pride in providing tangible solutions to help my doctors achieve their goals.
“I absolutely love to help doctors and teams learn how to set goals, create action steps and then celebrate their success. To be surrounded by positive people is addicting! I love my job!”
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