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Posted May 9, 2017 / Blog
Productive Dentist Academy

If You Want to Help Your Patients, You Have to Learn to Connect: Why You Need to Be a High EQ Hygienist (Part 1 of 2)

This article was printed in Modern Hygienist. You can tell the patient in your chair is frightened. She tenses up when you ask her to open her mouth and grimaces before you even touch her teeth or gums. Her mouth is in pretty bad shape, and when you mention something about tartar, she starts to […]

Posted April 3, 2017 / Blog, Dental News
Productive Dentist Academy

Your Practice is Dynamic, So Why is Your Site So Boring? Upgrade your dental website to attract more engaged patients in 2017

Is your website a dynamic portal for your practice, or a static, online brochure? For too many dental practices, creating a website is the equivalent of checking off an item on a list. You hire a designer, you approve the final draft, and you put it online. You pay the web hosting service once a […]

Posted March 7, 2017 / Blog
Productive Dentist Academy

Communicate and Educate! Reducing Team Tensions to Improve Customer Service and Patient Experience

The day had gone wrong from the start. The computer system was on the fritz, and patient check-in was taking forever. The hygienists were having trouble accessing patient charts. There was no way to book new appointments. Everyone was trying to use paper-based workarounds, and their frustration levels soared. Meanwhile, the waiting room filled up. […]

Posted February 9, 2017 / Blog
Productive Dentist Academy

How one hour a week can turn your practice from good to great

How one hour a week can turn your practice from good to great As a dentist, it’s understandable that you tend to focus your energy on taking excellent care of your patients. It’s what you’re passionate about, it’s what you went to school for, it’s what you know. It’s easy to focus on what we’ve […]

Posted December 22, 2016 / Blog
Productive Dentist Academy

Happy Holidays from Productive Dentist Academy

Our Tribe has grown. It’s been quite a year. A year full of cheer, another year we’re still here! We are grateful and faithful as we look ahead, to a year that promises bright times are ahead. This season we wish you a happy heart and healthy body, surrounded by those you love. We created […]

Posted August 12, 2016 / Blog, Dental News
Victoria Peterson

Mentoring Associates

Q: My team does not interact with the Associate in the same way as they do with me. What can I do? A: Ah, the substitute teacher syndrome! Mentoring Associates on communication style is one of the toughest aspects of being an owner. Without proper training, the team gains mixed messages. Whenever there is confusion, […]

Posted July 27, 2016 / Blog, Dental News
Victoria Peterson

3 Ways to Succeed at a Referral Program

One of the most effective ways for the practice to grow is through an internal referral system. The referral program is created as a Thank You program for your existing patients. It is designed to give your patient’s an incentive to refer their friends, family, neighbors and colleagues. A referral program allows your marketing dollars to be spent after a referral […]

Posted July 5, 2016 / Blog, Dental News
Victoria Peterson

Does a Fast Start Make a Great Finish?

We’ve all experienced the excitement of cheering for our favorite athlete or team, especially when they have a great start! While it is important to take an early lead, that is not always the determining factor in who wins the game; the same is true for dental marketing. Most practices focus on measuring “fast start” […]

Posted June 28, 2016 / Blog, Dental News
Victoria Peterson

Backbone or Wishbone?

Running a successful business requires dedication and leadership. There are only a few naturally born leaders. The good news for the rest of us is that the strengths of leaders are acquired skills. How do you stop “wishing” and start leading? Step one is to develop a backbone! Backbone is an internal certainty that things will work […]

Posted June 16, 2016 / Blog, Dental News
Victoria Peterson

Three Steps to Increased Productivity (Part 2)

PART ONE Increasing productivity is achieved through intentional activity. It doesn’t just happen, or magically appear. The doctor and team must work together on a daily (sometimes hourly) basis to continuously improve. In this three-part series, we’ll discover the measurable activities that occur to help you continuously rachet up production. These activities include: Diagnosis / […]

Posted May 31, 2016 / Blog, Dental News
Kari Miller

One Little Known Secret to Improving Your Telephone Greeting in the Dental Office

There are hundreds of phone training systems available in dentistry, and you may have been through many of those yourself. No doubt, if you work in any industry where the telephone is the first point of contact, you understand the importance of handing that initial greeting in the right way. Most likely, you have learned […]

Posted May 18, 2016 / Blog, Dental News
Victoria Peterson

It’s a Lie to Think You’re Not Good Enough

As a single footstep will not make a path on the earth, so a single thought will not make a pathway in the mind. To make a deep physical path, we walk again and again. To make a deep mental path, we must think over and over the kind of thoughts we wish to dominate […]

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